Workforce Data Analyst
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Workforce Data Analyst to analyze
data and provide real-time performance supervision for call
centers.
Key Responsibilities
Monitor real-time call volume traffic, service levels, and staffing
adherence
Analyze contact center performance and recommend schedule changes
based on trends
Perform Workforce Management duties including scheduling and data
entry updates
Required Qualifications
Bachelor's degree or equivalent experience required
Minimum one year of call center experience preferred
User level experience with trending and database software
applications, such as Access and Excel
Demonstrated ability to analyze data to formulate business
recommendations
Accurate data entry skills required
Keywords: VirtualVocations, Torrance , Workforce Data Analyst, Professions , Vista, California
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