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Air Logistics Operational Care Coordinator- Export

Company: Kuehne & Nagel Logistics, Inc.
Location: Torrance
Posted on: November 17, 2021

Job Description:

If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. Your Role The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) and capacity with qualified carriers/partners. Specifically, the Operational Care Specialist will be part of a team ( Operational Care Centers) responsible for coordinating transport activities by: executing the necessary bookings with our partners, executing the requisite data entry, generating the required documentation , and liaising with our customer care specialists to ensure requirements are met. All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols. Your Responsibilities * Manage and Perform All Tasks Reliably, Accurately and On-Time According to Defined Operational Care Standards and KPI's. * Minimize AirLOG over-due tasks and action Tags, enter notes, according to the Airfreight 2.0 methodology. * Reduce email communication by using AirLOG Airfreight 2.0 methodology. * Drive Accurate Status and Real-Time Visibility in AirLOG. * Maximize utilization of KN core operating systems by using AirLOG BPA. * Monitor SSC performance related to Operational Care Centre processes. * Collaborate with the Airfreight Process Manager to drive SSC and automation utilization related to Operational Care Centre processes. * Timely escalation handling for SSC when assistance is needed for Operational Care processes. * Negotiate and maintain vendors and ensure their tariffs are uploaded into AirLOG. * Optimize carrier utilization by reviewing cargo flows and collaborating with stakeholders to implement changes that benefit K+N and our customers. * Monitor vendor and carrier performance measures and communicate with all stakeholders in order to improve performance. * Collaborate with the Customer Care Location to ensure we deliver on our customer service commitments. * Collaborate with the Revenue Care Centre to ensure all costs and exceptions are noted in real time to enable accurate invoicing and maximize GP. Your Skills and Experiences * 2-3 years of freight forwarding/ 3PL experience * Knowledge of rules and regulations for Airfreight * Support both customers (indirectly) and internal stakeholders to ensure satisfaction and service excellence * Self-starter with good judgment and can proactively manage up where appropriate * Accountable for results, strives to meet and exceed expectations * Time management/prioritization and follow-up skills * Outstanding organizational and multitasking abilities Good Reasons to Join We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment

Keywords: Kuehne & Nagel Logistics, Inc., Torrance , Air Logistics Operational Care Coordinator- Export, Professions , Torrance, California

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