Membership Specialist
Company: UFC GYM - Whitestown, IN
Location: Torrance
Posted on: October 31, 2024
Job Description:
Benefits:
- Bonus based on performance
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Training & developmentThe Membership Specialist (MS) will
represent UFC GYM by providing a welcoming, informative and
entertaining experience for all members and guests during their
visits. The Membership Specialist is responsible for driving
potential members into the gym to deliver industry-leading customer
service to them as well as our current members. This service must
translate into exceeding personal revenue targets issued by
management through both internal and external prospecting.ESSENTIAL
DUTIES & RESPONSIBILITIESLead Generation & Appointment Booking
- External marketing, promotions, and prospecting, including
distributing passes, building relationships with local merchants,
and branding events to inform the community of UFC gym and
services.
- Internal marketing and prospecting, collecting leads at the
point of enrollment and from the current member base through
relationship building and referral tables.
- Book membership appointments through productive phone
activities and meet or exceed monthly appointment goals.
- Ensure that appointments are booked to translate into enough
guests and meet or exceed monthly guest goals.Guest Touring,
Membership Presentations, & Personal Production
- Ensure that 100% of guests are presented the "Fitness Tour"
when touring guests around the gym.
- Use the company-approved presentation when presenting
membership options to non-members.
- Ensure Personal Sales Room Financial goals are met or exceeded
each month.
- Ensure Sales Drivers are held accountable to meeting or
exceeding the required sales behaviors.
- Ensure integrity of each sale by attaching supporting documents
and signature with each agreement.Customer Service
- Follow up with members that have enrolled to ensure we are
exceeding expectations.
- Provide the highest level of customer service possible when
communicating and interacting with guests.
- Assist in maintaining a clean and operational facility.
- Accountable for saving members that are requesting to cancel
their membership.Miscellaneous
- Sales Schedule: Schedules are set a month in advance and given
during the first week of each month.
- Mandatory Meetings: Monthly "All Team Meeting" and "Daily
Production Meetings" are mandatory.
- Uniform Policy: The Membership Specialist uniform consists of a
UFC Gym Black Polo and appropriate long dress slacks or jeans.
- Timekeeping: Membership Specialists must record time worked
while using the company check-in system.REQUIRED
QUALIFICATIONS:Knowledge, skills & abilities
- In-depth knowledge of sales practices and techniques.
- General understanding of the Fitness Industry.
- Ability to work with computers.
- Good interpersonal communication skills.
- Excellent customer service skills.
- Independent, self-starter with strong organizational
skills.
- Must be a team player.Minimum certifications/educational level:
- High school degree or GED required.
- Must complete company sales training and orientation
program.Minimum experience:
- 1-2 years sales experience preferred.
#J-18808-Ljbffr
Keywords: UFC GYM - Whitestown, IN, Torrance , Membership Specialist, Other , Torrance, California
Didn't find what you're looking for? Search again!
Loading more jobs...