Customer Data & MarTech Unit Lead

Company: American Honda Motor Co Inc
Location: Torrance
Posted on: November 18, 2023

Job Description:

Customer Data & MarTech Unit Lead Location: Torrance, CaWorkstyle: Hybrid What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company which serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! About this Position: We are seeking a highly skilled individual to lead our Customer Data & Marketing Technology Unit at Honda. In this role, you will be responsible for defining and implementing the vision, strategy, and roadmap for our marketing and customer data capabilities and systems. Your goal will be to provide seamless, sustainable, and innovative solutions that exceed expectations and drive trust and satisfaction with the Honda and Acura brands. As the leader of this unit, you will manage Honda's Customer Data platform and MarTech roadmap, work with our business and marketing partners, and ensure the successful implementation of technology solutions to enhance our marketing capabilities and understanding of our customers. You will also lead improvements initiatives in our web tracking and communication platforms to personalize Honda's customer touchpoints and experiences. As the leader of Customer Data and Marketing Technology, you will define and implement IT policies, procedure, and best practices related to the services and applications and lead the unit in providing high-quality services and systems to enable all business transactions across sales, services, and parts for all Honda product brands across the US. You will lead initiatives that help the organization to identify, recommend, develop, and implement cost-effective technology solutions that align with the business objectives of the Consumer and Dealer Applications Department and the AHM IT Business Unit. Responsibilities include:

• Work together with Department Manager to provide input for the direction and vision of HNA IT, the Division, and the Department. Contribute ideas and formulate the details on execution of Division and Department strategy
  • Build NA relationships and network to achieve trust and credibility, by discovering and meeting the needs of internal and external customers. Use persuasion and influence to achieve maximum results with North America IT goals.
    • Achieve the QCD goals for the Unit as approved: including schedule, budget and quality commitments. Effectively link IT activity to business outcomes and rotate PDCA for continuous improvement.
      • Ensure the resolution of incidents and management of problems that impact the delivery of committed services
        • Build and maintain a high performing IT team comprised of associate and contingent staff members. Build and maintain high performing IT teams by fostering staff development and long-term capability by teaching, coaching and effective performance management. Ensure Team is motivated, engaged, and inspired to achieve goals and objectives
          • Keep abreast of relevant technologies and business drivers. Proactively seek opportunities for innovation and efficiencies that positively contribute to Honda's competitiveness. Who we are seeking: Required Work Experience:
            • 7-10 years in Information Technology/Information Services
            • 5+ years delivering software solutions to business problems
            • 5+ years supervisory, resource management, onsite/hybrid/remote workforce
            • Experience with software development methodology, understanding of waterfall, hybrid, Agile methodology and DevOps. SAFe Agile knowledge helpful.
            • Strong understanding of human resource management principles and practices
            • 7+ years project management, leading teams, building cross-organizational relationships
            • Solid experience estimating, budget, and scheduling projects ($1M-$5M)
            • Strong written, oral, and people skills
            • Experience presenting to C-level, multi-level, cross-organizational stakeholders
            • Experience in working with partners and vendors, onshore/offshore
            • Experience with large-scale transactional and/or customer-facing (B2C) applications, advanced technology
            • Working knowledge: Customer relationship management, preference management, data unification, MDM, CDP, customer data protection, privacy principles, campaign marketing tools, analytics
            • Good understanding of Marketing disciplines: customer segmentation, social media, paid media, lead generation, search engine integration and optimization
            • Considers self as 'business and tech savvy'. Required Education:
              • BA/BS in Business, Information Technology, Computer Science, MIS or related field or equivalent work experience. Additional Position Factors:
                • Workstyle: Hybrid
                • Travel: 25% At Honda, you will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo. We believe having a workforce made up of diverse thinkers and innovators makes us a better Honda. Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment. We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities. We are Honda! What differentiates Honda and make us an employer of choice? Total Rewards:
                  • Competitive Base Salary: $115,800 to $173,700 Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
                    • Annual Bonus
                    • Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
                    • Industry leading Benefit Plans (Medical, Dental, Vision, Rx)
                    • Paid time off, including vacation, paid holidays, sick time, personal days
                    • 401K Plan with company match + additional contribution
                    • Relocation assistance (if eligible) Career Growth:
                      • Advancement opportunities
                      • Career mobility
                      • Education reimbursement for continued learning
                      • Training and Development programs Additional Offerings:
                        • Wellbeing program
                        • Community service and engagement programs
                        • Product programs
                        • Free drinks onsite Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Keywords: American Honda Motor Co Inc, Torrance , Customer Data & MarTech Unit Lead, Other , Torrance, California