Customer Data & MarTech Unit Lead
Company: American Honda Motor Co Inc
Location: Torrance
Posted on: November 18, 2023
Job Description:
Customer Data & MarTech Unit Lead Location: Torrance,
CaWorkstyle: Hybrid What Makes a Honda, is Who makes a Honda Honda
has a clear vision for the future, and it's a joyful one. We are
looking for individuals with the skills, courage, persistence, and
dreams that will help us reach our future-focused goals. At our
core is innovation. Honda is constantly innovating and developing
solutions to drive our business with record success. We strive to
be a company which serves as a source of "power" that supports
people around the world who are trying to do things based on their
own initiative and that helps people expand their own potential. To
this end, Honda strives to realize "the joy and freedom of
mobility" by developing new technologies and an innovative approach
to achieve a "zero environmental footprint." We are looking for
qualified individuals with diverse backgrounds, experiences,
continuous improvement values, and a strong work ethic to join our
team. If your goals and values align with Honda's, we want you to
join our team to Bring the Future! About this Position: We are
seeking a highly skilled individual to lead our Customer Data &
Marketing Technology Unit at Honda. In this role, you will be
responsible for defining and implementing the vision, strategy, and
roadmap for our marketing and customer data capabilities and
systems. Your goal will be to provide seamless, sustainable, and
innovative solutions that exceed expectations and drive trust and
satisfaction with the Honda and Acura brands. As the leader of this
unit, you will manage Honda's Customer Data platform and MarTech
roadmap, work with our business and marketing partners, and ensure
the successful implementation of technology solutions to enhance
our marketing capabilities and understanding of our customers. You
will also lead improvements initiatives in our web tracking and
communication platforms to personalize Honda's customer touchpoints
and experiences. As the leader of Customer Data and Marketing
Technology, you will define and implement IT policies, procedure,
and best practices related to the services and applications and
lead the unit in providing high-quality services and systems to
enable all business transactions across sales, services, and parts
for all Honda product brands across the US. You will lead
initiatives that help the organization to identify, recommend,
develop, and implement cost-effective technology solutions that
align with the business objectives of the Consumer and Dealer
Applications Department and the AHM IT Business Unit.
Responsibilities include:
- Work together with Department Manager to provide input for the
direction and vision of HNA IT, the Division, and the Department.
Contribute ideas and formulate the details on execution of Division
and Department strategy
- Build NA relationships and network to achieve trust and
credibility, by discovering and meeting the needs of internal and
external customers. Use persuasion and influence to achieve maximum
results with North America IT goals.
- Achieve the QCD goals for the Unit as approved: including
schedule, budget and quality commitments. Effectively link IT
activity to business outcomes and rotate PDCA for continuous
improvement.
- Ensure the resolution of incidents and management of problems
that impact the delivery of committed services
- Build and maintain a high performing IT team comprised of
associate and contingent staff members. Build and maintain high
performing IT teams by fostering staff development and long-term
capability by teaching, coaching and effective performance
management. Ensure Team is motivated, engaged, and inspired to
achieve goals and objectives
- Keep abreast of relevant technologies and business drivers.
Proactively seek opportunities for innovation and efficiencies that
positively contribute to Honda's competitiveness. Who we are
seeking: Required Work Experience:
- 7-10 years in Information Technology/Information Services
- 5+ years delivering software solutions to business
problems
- 5+ years supervisory, resource management, onsite/hybrid/remote
workforce
- Experience with software development methodology, understanding
of waterfall, hybrid, Agile methodology and DevOps. SAFe Agile
knowledge helpful.
- Strong understanding of human resource management principles
and practices
- 7+ years project management, leading teams, building
cross-organizational relationships
- Solid experience estimating, budget, and scheduling projects
($1M-$5M)
- Strong written, oral, and people skills
- Experience presenting to C-level, multi-level,
cross-organizational stakeholders
- Experience in working with partners and vendors,
onshore/offshore
- Experience with large-scale transactional and/or
customer-facing (B2C) applications, advanced technology
- Working knowledge: Customer relationship management, preference
management, data unification, MDM, CDP, customer data protection,
privacy principles, campaign marketing tools, analytics
- Good understanding of Marketing disciplines: customer
segmentation, social media, paid media, lead generation, search
engine integration and optimization
- Considers self as 'business and tech savvy'. Required
Education:
- BA/BS in Business, Information Technology, Computer Science,
MIS or related field or equivalent work experience. Additional
Position Factors:
- Workstyle: Hybrid
- Travel: 25% At Honda, you will play a key role in our journey
to become a company that society wants to exist now, and in the
future. Your endless curiosity will drive innovation and your
courageous spirit will challenge the status quo. We believe having
a workforce made up of diverse thinkers and innovators makes us a
better Honda. Respect for each other and respect for diversity each
and every day drives our associates to contribute at the highest
level and work effectively in a team environment. We make the dream
of mobility a reality with our innovative and high-quality
products. Together, we Bring the Future to our customers,
associates, and communities. We are Honda! What differentiates
Honda and make us an employer of choice? Total Rewards:
- Competitive Base Salary: $115,800 to $173,700 Pay will be based
on several variables that include, but not limited to geographic
location, work experience, education, etc.
- Annual Bonus
- Manager Lease Car Program (No Cost - Car, Maintenance, and
Insurance included)
- Industry leading Benefit Plans (Medical, Dental, Vision,
Rx)
- Paid time off, including vacation, paid holidays, sick time,
personal days
- 401K Plan with company match + additional contribution
- Relocation assistance (if eligible) Career Growth:
- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs Additional Offerings:
- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite Honda is an equal opportunity employer and
considers qualified applicants for employment without regard to
race, color, creed, religion, national origin, sex, sexual
orientation, gender identity and expression, age, disability,
veteran status, or any other protected factor.
Keywords: American Honda Motor Co Inc, Torrance , Customer Data & MarTech Unit Lead, Other , Torrance, California
Didn't find what you're looking for? Search again!
Loading more jobs...