Import Supervisor

Company: TOP-US
Location: Torrance
Posted on: November 17, 2023

Job Description:

• Responsible for overseeing the work of Import Agents in the Ocean NVOCC Import Department
• Ensures that the agents effectively and efficiently handle the movement of inbound containers and LCL freight according to customers' requirements
• Supervise the functions of Import Agents: prioritizing work, determining schedules, assigning daily tasks, establishing, or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all activities
• Ensures staff are meeting KPIs and other department goals
• Supervise and assist in daily import activities, resolving complaints, ensuring timeliness of work completion and re-prioritizing of workflow in critical situations
• Continuously monitors service levels provided to customers
• Reports customer complaints and escalated shipping problems (i.e., delayed, missing, or damaged freight; strikes; embargoes, etc.) to management and participates in problem resolution planning
• Oversees billing processes, coordinates collections, and resolves major billing problems
• Reviews and updates customer profiles, reviews and updates rate structures, supports the sales department with customer information, rates etc
• Carries out supervisory responsibilities according to the organization's management policies, procedures, and any applicable laws
• Responsibilities may include determining staffing needs, hiring, and training, planning and assigning daily work, providing on going feedback, conducting performance appraisals, addressing performance issues and resolving problems
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Keywords: TOP-US, Torrance , Import Supervisor, Other , Torrance, California