Import Supervisor
Company: TOP-US
Location: Torrance
Posted on: November 17, 2023
Job Description:
- Responsible for overseeing the work of Import Agents in the
Ocean NVOCC Import Department
- Ensures that the agents effectively and efficiently handle the
movement of inbound containers and LCL freight according to
customers' requirements
- Supervise the functions of Import Agents: prioritizing work,
determining schedules, assigning daily tasks, establishing, or
adjusting work procedures to meet changing demands, ensuring
optimum efficiency of all activities
- Ensures staff are meeting KPIs and other department goals
- Supervise and assist in daily import activities, resolving
complaints, ensuring timeliness of work completion and
re-prioritizing of workflow in critical situations
- Continuously monitors service levels provided to customers
- Reports customer complaints and escalated shipping problems
(i.e., delayed, missing, or damaged freight; strikes; embargoes,
etc.) to management and participates in problem resolution
planning
- Oversees billing processes, coordinates collections, and
resolves major billing problems
- Reviews and updates customer profiles, reviews and updates rate
structures, supports the sales department with customer
information, rates etc
- Carries out supervisory responsibilities according to the
organization's management policies, procedures, and any applicable
laws
- Responsibilities may include determining staffing needs,
hiring, and training, planning and assigning daily work, providing
on going feedback, conducting performance appraisals, addressing
performance issues and resolving problems
#J-18808-Ljbffr
Keywords: TOP-US, Torrance , Import Supervisor, Other , Torrance, California
Didn't find what you're looking for? Search again!
Loading more jobs...