Customer Data & MarTech Unit Lead
Company: Honda North America
Posted on: September 21, 2023
American Honda Motor Co Description Customer Data & MarTech Unit
Location: Torrance, Ca
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We
are looking for individuals with the skills, courage, persistence,
and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and
developing solutions to drive our business with record success. We
strive to be a company which serves as a source of "power" that
supports people around the world who are trying to do things based
on their own initiative and that helps people expand their own
potential. To this end, Honda strives to realize "the joy and
freedom of mobility" by developing new technologies and an
innovative approach to achieve a "zero environmental
We are looking for qualified individuals with diverse backgrounds,
experiences, continuous improvement values, and a strong work ethic
to join our team.
If your goals and values align with Honda's, we want you to join
our team to Bring the Future!
Qualifications About this Position:
We are seeking a highly skilled individual to lead our Customer
Data & Marketing Technology Unit at Honda. In this role, you will
be responsible for defining and implementing the vision, strategy,
and roadmap for our marketing and customer data capabilities and
systems. Your goal will be to provide seamless, sustainable, and
innovative solutions that exceed expectations and drive trust and
satisfaction with the Honda and Acura brands.
As the leader of this unit, you will manage Honda's Customer Data
platform and MarTech roadmap, work with our business and marketing
partners, and ensure the successful implementation of technology
solutions to enhance our marketing capabilities and understanding
of our customers. You will also lead improvements initiatives in
our web tracking and communication platforms to personalize Honda's
customer touchpoints and experiences.
As the leader of Customer Data and Marketing Technology, you will
define and implement IT policies, procedure, and best practices
related to the services and applications and lead the unit in
providing high-quality services and systems to enable all business
transactions across sales, services, and parts for all Honda
product brands across the US. You will lead initiatives that help
the organization to identify, recommend, develop, and implement
cost-effective technology solutions that align with the business
objectives of the Consumer and Dealer Applications Department and
the AHM IT Business Unit.
Work together with Department Manager to provide input for the
direction and vision of HNA IT, the Division, and the Department.
Contribute ideas and formulate the details on execution of Division
and Department strategy
Build NA relationships and network to achieve trust and
credibility, by discovering and meeting the needs of internal and
external customers. Use persuasion and influence to achieve maximum
results with North America IT goals.
Achieve the QCD goals for the Unit as approved: including schedule,
budget and quality commitments. Effectively link IT activity to
business outcomes and rotate PDCA for continuous improvement.
Ensure the resolution of incidents and management of problems that
impact the delivery of committed services
Build and maintain a high performing IT team comprised of associate
and contingent staff members. Build and maintain high performing IT
teams by fostering staff development and long-term capability by
teaching, coaching and effective performance management. Ensure
Team is motivated, engaged, and inspired to achieve goals and
Keep abreast of relevant technologies and business drivers.
Proactively seek opportunities for innovation and efficiencies that
positively contribute to Honda's competitiveness.
Who we are seeking:
Required Work Experience:
7-10 years in Information Technology/Information Services
- 5+ years delivering software solutions to business
- 5+ years supervisory, resource management, onsite/hybrid/remote
- Experience with software development methodology, understanding
of waterfall, hybrid, Agile methodology and DevOps. SAFe Agile
- Strong understanding of human resource management principles
- 7+ years project management, leading teams, building
- Solid experience estimating, budget, and scheduling projects
- Strong written, oral, and people skills
- Experience presenting to C-level, multi-level,
- Experience in working with partners and vendors,
- Experience with large-scale transactional and/or
customer-facing (B2C) applications, advanced technology
- Working knowledge: Customer relationship management, preference
management, data unification, MDM, CDP, customer data protection,
privacy principles, campaign marketing tools, analytics
- Good understanding of Marketing disciplines: customer
segmentation, social media, paid media, lead generation, search
engine integration and optimization
- Considers self as "business and tech savvy".
BA/BS in Business, Information Technology, Computer Science, MIS or
related field or equivalent work experience.
Additional Position Factors:
At Honda, you will play a key role in our journey to become a
company that society wants to exist now, and in the future. Your
endless curiosity will drive innovation and your courageous spirit
will challenge the status quo. We believe having a workforce made
up of diverse thinkers and innovators makes us a better Honda.
Respect for each other and respect for diversity each and every day
drives our associates to contribute at the highest level and work
effectively in a team environment. We make the dream of mobility a
reality with our innovative and high-quality products. Together, we
Bring the Future to our customers, associates, and communities. We
What differentiates Honda and make us an employer of choice?
Competitive Base Salary
Manager Lease Car Program (No Cost - Car, Maintenance, and
Industry leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, paid holidays, sick time,
401K Plan with company match + additional contribution
Relocation assistance (if eligible)
Education reimbursement for continued learning
Training and Development programs
Community service and engagement programs
Free drinks onsite
Honda is an equal opportunity employer and considers qualified
applicants for employment without regard to race, color, creed,
religion, national origin, sex, sexual orientation, gender identity
and expression, age, disability, veteran status, or any other
Keywords: Honda North America, Torrance , Customer Data & MarTech Unit Lead, Other , Torrance, California
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