Order Entry Specialist (No Remote)

Company: American PERMALIGHT, Inc.
Location: Torrance
Posted on: November 25, 2022

Job Description:

Are you searching for an Inside Sales, Customer Service, and Order Fulfillment Specialist position within a stable company that provides the opportunity to further your career? If so, you might be the candidate we are searching for.Our ideal candidate has previous Inside Sales, Customer Service, and Order Fulfillment Specialist experience, possesses a growth mindset, is coachable, and committed to helping our organization reach even greater levels of success. Life Safety experience is not required as we provide detailed training, but we are searching for a candidate who is seeking a long-term position within a reputable organization. About Our Company American PERMALIGHT, Inc. is a leading manufacturer of Photoluminescent Safety Products, Foam Guards, and Professional Offerings & Services. We have been in business for over 34 years and specialize in Photoluminescent Egress Path Markings, Printable Substrates, Masterbatch, EXIT Signs, and a variety of Safety Foam Guards. Our most recent customer-facing category is a service-based offering that provides Virtual Education Sessions, Online Marketing Opportunities, Comprehensive Material Takeoffs, and PERMALIGHT Certified Partner Programs. In short, we, directly and indirectly, help save people's lives.The Order Fulfillment Specialist position at American PERMALIGHT, Inc. is a customer facing position and will report directly to the General Manager and CEO. Core Responsibilities: The typical day/week as the Order Fulfillment Specialist at American PERMALIGHT, Inc. will consist of executing a variety of sales and support activities that include but are not limited to: Inside Sales Functions _Existing Business_ Cultivate existing business relationships Contact existing customers (previous customers) to identify appropriate contacts, qualify and drive leads through the sales pipeline Respond to RFI, RFP, RFQ from existing customers Listen, uncover, consult, and recommend services and products Keep new existing business contact information up-to-date in our CRM and additional tracking systems Reach a predetermined call quota and revenue goal for existing business _New Business _ Hunt for New Business Leads Reach out to prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline Respond to RFI, RFP, RFQ from new leads Listen, uncover, consult, and recommend services and products Keep new business contact information up-to-date in our CRM and additional tracking systems Reach a predetermined call quota and revenue goal for new business Order Processing and Customer Service Functions Process inbound orders Enter purchase orders into QuickBooks Utilize UPS WorldShip, FedEx Tracking & Locations, and preferred Freight Carriers to process order shipments Process incoming payments in QuickBooks Process credit card payments and email receipts to customers Answer inbound phone lines and online chat Warehouse and Special Project Functions Back up the Warehouse Associate position (Might be expected to lift up to 60+ pounds) Perform a team lift on products that require multiple team members Pick, pack, and ship orders if/when necessary Prepare sales sheets and sample kits Perform physical inventory counts and cross reference them with our electronic count Maintain safety precautions at all times Ideal Candidates Will Have the Following Requirements: Willingness to reach assigned targets Motivated to exceed expectations and help our organization grow Must be organized and can multi-task Comfortable working in a fast-paced, dynamic environment Must be professional and can take initiative Can meet tight deadlines with a high level of accuracy Enthusiasm to improve daily Must be well-spoken and able to communicate verbally/electronically Possess the ability to prioritize tasks and possess strong attention to detail Strong business acumen and ability to make an immediate impact Previous CRM experience Proficient Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, To Do) Compensation: Base pay + Performance-Based Bonus (Determined by Individual and Company Performance)The work schedule is typically Monday - Friday 8:00 A.M. - 5:00 P.M. but this position could require more than 40 hours a week.This is an in-office position that reports to our office in Torrance, CA . Perks of Working at American PERMALIGHT Work for a reputable organization in the life safety industry Eligible for Performance Based Bonus Excellent Health Benefits Great Team Environment New office'Work Location: One locationWork Remotely NoJob Type: Full-timePay: $16.00 - $20.00 per hourBenefits: Employee discount Health insurance Paid time offSchedule: 8 hour shift Day shift Monday to FridaySupplemental pay types: Bonus payCOVID-19 considerations:We are enacting preventative measures to ensure our employees stay healthy during this time. We are taking extra steps in sanitizing, practicing thorough hand-washing, minimizing contact, and asking employees to stay home in the event of illness.Experience: Microsoft Excel: 1 year (Preferred)Work Location: One location

Keywords: American PERMALIGHT, Inc., Torrance , Order Entry Specialist (No Remote), Other , Torrance, California