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Japanese Bilingual Technical Support Engineer

Company: Staffmark Investment, LLC - Staffmark Group
Location: Torrance
Posted on: November 21, 2022

Job Description:

Japanese Bilingual Technical Support EngineerLocation: Los Angeles, CA (Hybrid: 2 days in the office/ 3 days at home subject to change)Report to: ManagerOVERVIEW:Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT NOT ARE LIMITED TO: Perform configuration and installation of servers, PCs, networks, telephone hardware and software for and at the assigned customers (companies). Conduct diagnosis and troubleshooting remotely and onsite to resolve system issues reported by customers. Communicate with customers via phone, email or chat to understand the root of the problem and research to identify solutions to issues. Follow up with customers to ensure the issues are resolved. Maintain records and logs of issues and work progress. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Document technical knowledge in the form of notes and manuals for future reference. Report the status of each project and the progress of troubleshooting to Manager. Assist in preparing proposals and quotes for customers to solve the technical issues they are experiencing. Manage projects, vendors, and subcontractors to complete projects on time when the other parties are involved. Other duties requested by Management.QUALIFICATIONS: Bachelors degree in Information Technology, Computer Science or relevant field; or a combination of experience and education. 0-5 years of hands-on experience or knowledge with Windows/Unix/Linux server operation and maintenance. Ability to diagnose and troubleshoot basic technical issues Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal in Japanese and English (speaking, listening and writing) Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role (preferred). Knowledge in software (Microsoft, Citrix, VMware), network (Cisco, Fortinet, Palo Alto) and security software and solutions for servers and PCs (preferred).BENEFITS: Health Insurance (Medical/ Dental/ Vision), 401k, Paid Vacation/ Sick Leave/ Holiday.

Keywords: Staffmark Investment, LLC - Staffmark Group, Torrance , Japanese Bilingual Technical Support Engineer, Other , Torrance, California

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