Scheduler

Company: Apex Systems
Location: Torrance
Posted on: November 20, 2022

Job Description:

POSITION: Scheduler Assistant DURATION: 6 month contract LOCATION: 100% onsite in TORRANCE, CALIFORNIA PAY: $25.00/hr
The Scheduler is accountable for scheduling various types of patient appointments from simple office visits to very complex surgical and medical procedures. This may include coordinating schedules with multiple providers, specialized equipment, and other specialized resources. Complexity of this position is evidenced by the use of simple and complex medical terminology and enterprise scheduling protocols. The scheduling specialist; displays professional interpersonal skills and presence when communicating with physicians, staff and the public; as the front-line customer service representative, upholds and exhibits the core values in all communication. It is essential that this information be documented timely and accurately
ESSENTIAL JOB FUNCTIONS--- Contact with patient by telephone or in person to interview them with courtesy and demonstrated service excellence to create appointments and schedule procedures--- Responsible for the efficient coordination of all providers, specialized equipment and other specialized resources.--- Courteously and professionally responding to multiple phone calls and requests that often occur simultaneously.--- Takes scheduling requests from physician offices.--- Collecting and scheduling accurate information regarding procedures scheduled, physician or patient special requirements, patient demographics to avoid duplicate errors, and/or refers call to appropriate person/department.--- Collaborate with other departments such as surgical services OR manager, front desk supervisors, service line supervisors, and other supervisory personnel regarding scheduling, resource or staffing conflicts.--- Ensure all computer system entries are completed accurately and timely.--- Maintain accurate, clear, concise, and complete account notes and other relevant information.--- Promote PH&S as a premier service organization by treating customers with compassion and respect.--- Identify, resolve and escalate major issues and service failures that impede success.--- Maintain confidentiality of all patients' demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.--- Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as PH&S policies and procedures in all aspects of job performance.--- Required to think independently and to identify and make complex decisions in a fast-paced environment
MINIMUM QUALIFICATIONSEducation:--- High School Diploma or GED equivalent required.--- Some college level course work preferred.
Experience:--- Demonstrated outstanding customer service experience.--- A minimum of one (1) years' experience in a hospital or medical office setting.

Keywords: Apex Systems, Torrance , Scheduler, Other , Torrance, California