Call Center Customer Support Representative
Company: TriCom Quest
Location: Torrance
Posted on: August 2, 2022
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Job Description:
Job Description An internationally recognized jewelry
manufacturing company is seeking a Sales Support Representative to
work at their office in Torrance, CA, and provide assistance to
their Sales Team, accounts & consumers. Direct-Hire with Great
Benefits (Medical, Dental, Vision, Life, Short-Term Long-Term
Disability, 401k, Sick Leave, Paid Holiday, Vacation Pay, and etc.)
$20-$21 / hour (Non-Exempt) Requirements of the Sales Support
Representative: High School Diploma or equivalent, Bachelors Degree
is preferred but not required 3 years of related Customer Service /
Sales Support experience OR equivalent combination of education and
experience Experience using Microsoft Dynamics NAV or ERP systems
is a big plus Strong customer focus and ability to work under
pressure Excellent follow-through and attention-to-detail Ability
to work independently with minimal supervision and in a
team-oriented environment Proficient in Microsoft Office Suites
Responsibilities of the Sales Support Representative: Serve as the
main point of contact for Sales Teams for assigned accounts and
regions Processing orders and returns Updating account information
in NAV ERP system and provide status updates as needed Act as a
liaison with various departments to ensure orders are processed and
shipped in a timely basis; resolve any issues as necessary Provide
troubleshooting steps, product information, warranty coverage, and
product specifications Utilize various platforms for cross
functional communication between Sales Teams, accounts and direct
consumers Gather clear instructions (ie: requested designs &
details) for specially customized orders from the company---s
accounts Serve as a Subject Matter Expert (SME) on specialized
products Investigate claims received and resolve customer concerns
Location: Torrance, CA Employment Type: Direct-Hire Schedule:
Monday --- Friday from 7:30 a.m. --- 4:00 p.m. Company Description
For over twenty years, TriCom Quest has been a leader in the
employment consultant industry, providing staffing services for
both employers and job seekers, at virtually every level - from
entry to executive. Our service spans the United States, providing
placements for a broad range of companies, including those
headquartered in the Pacific Rim with satellite offices within the
United States. Yet what makes us stand out from the employment
"crowd" is our service. Whether you're hiring employees or in
search of a job, TriCom Quest is committed to quality service, from
the very first handshake to placement, and beyond.
Keywords: TriCom Quest, Torrance , Call Center Customer Support Representative, Other , Torrance, California
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