Written Correspondence Clerk

Company: Sun Chlorella USA
Location: Torrance
Posted on: August 1, 2022

Job Description:

Job Description Summary: Responsible for processing incoming/outgoing customer correspondence, both electronic and written. Assists with other internal inquiries regarding a variety of customer service-related operating issues and serves as back-up for other administrative department functions. Below is a summary of the essential duties and responsibilities of the Written Correspondent, except where otherwise specified. Essential Duties and Responsibilities: Retrieves and responds to customer e-mails daily. Ensures written e-mail inquiries are completed within specific department guidelines, and are professional, literate and grammatically-correct. Routes customer inquiries to the appropriate department/personnel as needed. Serves as a responder to--- live-chat--- inquiries throughout the day, while also performing essential duties and responsibilities. Ensures adherence to departmental guidelines and goals for responding to customer inquiries, which includes maintaining retention efforts when addressing cancellation requests from customers. Responsible for researching customer service issues and obtaining additional background and current developments within the natural products industry, as needed. Gathers information by coordinating with all divisions and/or Sun Chlorella Corporation (SCC) in Japan, regarding customer inquiries. Responsible for documenting all customer inquiries accurately in ERP and maintaining electronic files of customer correspondence in email program. Corresponds with U.S., Canadian, and South American customer inquiries sent to SCC in error. Responsible for confirming Auto Ship memberships using debit card/EFT (electronic funds transfer) as payment method. Serves as the primary back-up person for Customer Relations Administrative duties. Assists Leadership Team with special projects or additional duties, as needed. Responsible for maintaining and updating the Written Correspondent Procedure Manual as changes occur, and on a quarterly basis. Will be required to log into the inbound call queue and will also be responsible for making outbound calls as needed. Other projects and responsibilities may be added at the company---s discretion. Education/Experience: High school diploma or equivalent preferred. Minimum of two years relevant experience (or other equivalent) preferred. Qualifications: Must be proficient in Microsoft Office Software (MS Word, Excel, Outlook), with willingness to learn ERP or other related software technology and use new technology. Able to type a minimum of 45 wpm. Must be able to stay focused when working under pressure to meet deadlines and goals. Capable of handling multiple projects at once, whether working as part of a team or independently. Must possess patience, understanding, a professional demeanor and be solution oriented. Must be detail-oriented and possess skills in reviewing outgoing correspondence and reports for proper format and correct grammar, punctuation, and spelling. Must have strong organizational, communication, and interpersonal skills. Ability to apply excellent customer service skills and basic phone selling skills and techniques. Must be able to maintain confidentiality. Ability to work independently with minimal supervision. Interest and knowledge of natural products or nutrition industry are a plus. Benefits: Medical/Dental/Vision Insurance Disability and Life Insurance Coverage (100% covered by the company) 401(k) plan and Voluntary Supplemental Insurance Paid Time Off and 13 Paid Holidays Frequent department contests and company-wide fun events Casual Friday and Friday Goodies Collaborative Work Environment that Promotes Healthy Living Remote Work We are equal opportunity employer and value diversity at our company. Company Description Health is Wealth Sun Chlorella is the world---s premier provider of chlorella and eleuthero supplements for almost 50 years. Founded in Japan, where chlorella is cherished for health and longevity, our high quality and proprietary harvesting process provides optimal nutrient absorption, and has set us apart from all other chlorella brands. We manufacture pulverized cell wall chlorella using DYNO---Mill, unlike other brands that offer just broken or cracked cell wall, giving you the true potential of chlorella's amazing health benefits. As a nutrient-dense, whole food, chlorella gives the body the nourishment it needs for strength and well-being because of its unique and naturally occurring properties.

Keywords: Sun Chlorella USA, Torrance , Written Correspondence Clerk, Other , Torrance, California