Written Correspondence Clerk
Company: Sun Chlorella USA
Location: Torrance
Posted on: August 1, 2022
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Job Description:
Job Description Summary: Responsible for processing
incoming/outgoing customer correspondence, both electronic and
written. Assists with other internal inquiries regarding a variety
of customer service-related operating issues and serves as back-up
for other administrative department functions. Below is a summary
of the essential duties and responsibilities of the Written
Correspondent, except where otherwise specified. Essential Duties
and Responsibilities: Retrieves and responds to customer e-mails
daily. Ensures written e-mail inquiries are completed within
specific department guidelines, and are professional, literate and
grammatically-correct. Routes customer inquiries to the appropriate
department/personnel as needed. Serves as a responder to---
live-chat--- inquiries throughout the day, while also performing
essential duties and responsibilities. Ensures adherence to
departmental guidelines and goals for responding to customer
inquiries, which includes maintaining retention efforts when
addressing cancellation requests from customers. Responsible for
researching customer service issues and obtaining additional
background and current developments within the natural products
industry, as needed. Gathers information by coordinating with all
divisions and/or Sun Chlorella Corporation (SCC) in Japan,
regarding customer inquiries. Responsible for documenting all
customer inquiries accurately in ERP and maintaining electronic
files of customer correspondence in email program. Corresponds with
U.S., Canadian, and South American customer inquiries sent to SCC
in error. Responsible for confirming Auto Ship memberships using
debit card/EFT (electronic funds transfer) as payment method.
Serves as the primary back-up person for Customer Relations
Administrative duties. Assists Leadership Team with special
projects or additional duties, as needed. Responsible for
maintaining and updating the Written Correspondent Procedure Manual
as changes occur, and on a quarterly basis. Will be required to log
into the inbound call queue and will also be responsible for making
outbound calls as needed. Other projects and responsibilities may
be added at the company---s discretion. Education/Experience: High
school diploma or equivalent preferred. Minimum of two years
relevant experience (or other equivalent) preferred.
Qualifications: Must be proficient in Microsoft Office Software (MS
Word, Excel, Outlook), with willingness to learn ERP or other
related software technology and use new technology. Able to type a
minimum of 45 wpm. Must be able to stay focused when working under
pressure to meet deadlines and goals. Capable of handling multiple
projects at once, whether working as part of a team or
independently. Must possess patience, understanding, a professional
demeanor and be solution oriented. Must be detail-oriented and
possess skills in reviewing outgoing correspondence and reports for
proper format and correct grammar, punctuation, and spelling. Must
have strong organizational, communication, and interpersonal
skills. Ability to apply excellent customer service skills and
basic phone selling skills and techniques. Must be able to maintain
confidentiality. Ability to work independently with minimal
supervision. Interest and knowledge of natural products or
nutrition industry are a plus. Benefits: Medical/Dental/Vision
Insurance Disability and Life Insurance Coverage (100% covered by
the company) 401(k) plan and Voluntary Supplemental Insurance Paid
Time Off and 13 Paid Holidays Frequent department contests and
company-wide fun events Casual Friday and Friday Goodies
Collaborative Work Environment that Promotes Healthy Living Remote
Work We are equal opportunity employer and value diversity at our
company. Company Description Health is Wealth Sun Chlorella is the
world---s premier provider of chlorella and eleuthero supplements
for almost 50 years. Founded in Japan, where chlorella is cherished
for health and longevity, our high quality and proprietary
harvesting process provides optimal nutrient absorption, and has
set us apart from all other chlorella brands. We manufacture
pulverized cell wall chlorella using DYNO---Mill, unlike other
brands that offer just broken or cracked cell wall, giving you the
true potential of chlorella's amazing health benefits. As a
nutrient-dense, whole food, chlorella gives the body the
nourishment it needs for strength and well-being because of its
unique and naturally occurring properties.
Keywords: Sun Chlorella USA, Torrance , Written Correspondence Clerk, Other , Torrance, California
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