Systems Specialist
Company: Honda Motor Co., Ltd.
Location: Torrance
Posted on: May 12, 2022
Job Description:
Job Description - Systems Specialist (AHM00068L) Job Description
Systems Specialist ( Job Number: AHM00068L ) American Honda Motor
Co., Inc. Description The Warranty Division plays an important role
in contributing to the success of Honda's global operations. Honda
has a clear vision for the future in 2030, and it's a joyful one!
We are looking for people with the individual skills, courage,
persistence, and dreams that will help us reach our future-focused
goals. We are seeking diversity of thought and experience to drive
innovation and help us make fully informed decisions. The Systems
Specialist position provides liaison role for Warranty systems and
other business entities (ISD, Engineering, Quality, Factory, Japan)
for system enhancements. The position performs review, coordinate,
and update system processes, controls, and compliance functions and
work with business units for creating/submitting RSS for system
enhancements. In addition, the Systems Specialist also communicate
any warranty-related system modifications, enhancements, and
discrepancies to affected Users and Programmers while working
closely with the Campaign Administration Group, Factory and Honda
Motors to resolve campaign and system issues and discrepancies.
Lastly, this position support and identify system related issues by
working with Claims Processing group for dealer reported issues. At
Honda, our associates take pride in their responsibilities. A
typical day for the Systems Specialist will include:
- Troubleshoot and resolve claim issues brought up by Claims
Processing group. Support Claims Processing analysts in resolving
claim errors pertaining to Warranty coverage on various issues
(i.e., emissions, non-U.S. VINs, labor ops, etc.). When required,
collaborated with Honda Motors Japan, ISD and other internal
business groups on system issues.
- Provide subject matter expertise to the HNA-IS and HM teams to
ensure the proper execution and implementation of the new global
warranty systems that will be used by Honda worldwide. Conduct and
execute various project deliverables as well as project tracking
and management to ensure the project is on time and on budget.
Provide backup and support function to the business project
leads.
- Collaborate with internal Warranty department as well as HNA
and HM NWS2 technical teams to enhance Warranty systems to better
validate warranty claims and build efficiencies for internal
warranty end users.
- Collaborate with internal Warranty department and dealers as
well as HNA iN technical teams to enhance iN Warranty claims portal
based on dealers' feedback.
- Provide warranty subject matter expertise and project
management to other business units (within the same division or
outside division) to further enhance overall Honda Service
processes. Example: Stop Sale Reimbursement project. Qualifications
We are looking for qualified people and diverse background and
experiences, open minds, and a disciplined work ethic, to bring the
future to Honda -as a Systems Specialist , you must have:
- BA/BS degree with a major in technology, business
administration or equivalent WORK-RELATED experience.
- 3 to 5 years of automotive warranty policy and procedural
management experience, including claims processing, warranty system
maintenance and development and campaign setup/management
- Proficient in project management
- General business knowledge of automotive technology and
mainframe system knowledge
- General knowledge of SAS and/or Business Objects data reporting
tools
- Computer system/relational database knowledge preferred
- Strong analytical and communication skills
- Proficient in PC applications including Microsoft business
products and data analytical tools Total Rewards
- Competitive Base Pay
- Bonus Program
- 401K Program AMERICAN HONDA MOTOR CO., INC. IS AN EQUAL
OPPORTUNITY EMPLOYER AND CONSIDERS QUALIFIED APPLICANTS FOR
EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, CREED, RELIGION, NATIONAL
ORIGIN, SEX, SEXUAL ORIENTATION, GENDER IDENTITY AND EXPRESSION,
AGE, DISABILITY, VETERAN STATUS, OR ANY OTHER PROTECTED
FACTOR.
Keywords: Honda Motor Co., Ltd., Torrance , Systems Specialist, Other , Torrance, California
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