Executive Housekeeper

Company: Miyako Hybrid Hotel Torrance
Location: Torrance
Posted on: May 12, 2022

Job Description:

We are looking for the Executive Housekeeper that directs the institutional housekeeping program to ensure clean, orderly and attractive conditions according to Miyako's service standards for the hotel by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

--- Establishes standards and procedures for the work of the housekeeping staff.

--- Plans work schedules to ensure adequate coverage for the delivery of excellent service.

--- Inspects and evaluates physical conditions of the hotel guest rooms and public space.

--- Submits recommendations to management for painting, repairs, furnishings, relocation of equipment, and use of space.

--- Conducts a periodic inventory of linen, glassware, and guest supplies.

--- Investigates new and improved cleaning instruments and methods.

--- Selects and purchases new equipment and furnishings.

--- Conducts monthly department meetings.

--- Maintains and evaluates performance of all Housekeeping personnel.

--- Monitors attendance records of staff.

--- Prepares weekly, monthly and periodic reports for management.

--- Maintains and monitors high standards of quality guest service.

--- Trains and retrains all Housekeeping staff on a constant basis.

--- Assigns duties to Assistant Housekeeping Managers and supervisors following up on tasks through completion.

--- Monitors occupancy levels and room availability with the Reservations Manager.

--- Prepares and implements all departmental procedures.

--- Ensures that all departmental and hotel-wide procedures are followed.

--- Monitors employee uniforms and maintains grooming standards.

--- Follows up on guest complaints, guest comment cards, guest letters to ensure guest satisfaction.

--- Confers and cooperates with all department managers to ensure communications are accurate to achieve guest satisfaction.

--- Communicates to all Housekeeping staff using verbal or written communications about any activities necessary in the hotel.

--- Maintains labor budget.

--- Monitors department expenses.

--- Approves payroll.

--- Communicates with Executive Management about any needs or concerns.

--- Attends daily, weekly and monthly meetings as required.

--- Hires and recommends for termination employees as necessary.

--- Conducts new hire department orientation.

--- Handles Manager on Duty shifts as scheduled.

--- Maintains professional communications and rapport with peers at other hotels.

--- Maintains all human resource paperwork for direct management reports.

--- Steps in to any Housekeeping area when it is necessary to assist.

--- Maintains working knowledge of Hotel Safety and Evacuation Plan.

--- Coaches and counsels staff as necessary.

--- Promotes teamwork within department and among all hotel staff.

--- Assist the Rooms Director with other tasks as requested.

Keywords: Miyako Hybrid Hotel Torrance, Torrance , Executive Housekeeper, Other , Torrance, California