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Team Lead - Torrance, CA (Del Amo-Simon)

Company: Kitchen United
Location: Torrance
Posted on: January 9, 2022

Job Description:

Position: Team Lead, Full-Time

Pay: $18.50/hour + TIPS! (after 90 days of center opening)

As part of the highly collaborative Kitchen United MIX Team, you'll exemplify the company's United Best traits and help provide great service to guests and restaurant members. You'll continuously be in the MIX , learning and in the process, find many opportunities to grow your MIX career. You'll be presented with lots of exciting opportunities to cross-train and tackle various roles on the MIX team, and even help open new MIX locations nearby. No matter what your day-to-day responsibilities are, you'll play an integral role in delighting our guests and MIX restaurant members every day.

Customer Focused Operational Responsibilities (80%)

  • Engagement of our customers and drivers will be key in this role, so bring your outgoing personality and smiles
  • Greet guests and provide a memorable experience by guiding the customers or drivers
  • Resolve guest issues and properly inform guests of cashless transactions and how our mobile ordering service works
  • Share your positive high energy and enthusiasm with focus and commitment to exceed customers expectations.
  • Represent MIX and yourself in a professional and courteous manner to our location partners at all times.
  • Boots on the ground - collecting prepared food orders from our restaurant members, and assigning to their designated pickup areas
  • Anticipates kitchen member needs by constantly evaluating the environment and responding to cues as necessary.
  • Communicates status checks with restaurant members frequently
  • Comfortable using technology (walkies, phone services, and web/kiosks) throughout all parts of assigned shifts.
  • Work independently with minimal supervision
  • Complete daily and weekly checklists as assigned
  • Maintain the front of house Pick Up Center in a clean and orderly manner at all times by completing simple cleaning tasks.
  • Maintain a proactive approach to the health, safety and security of all staff at all times
  • Be vigilant for any hazards, alerting a manager as necessary
  • Not only will you work with our team members, you will be part of an overall team helping to support the success of our restaurant members

    Supervisory Responsibilities (20%)
    • Drive results and engagement by coaching Team Members
    • Coordinating the timely and accurate completion of the team's regular tasks, providing coaching, feedback and support where necessary
    • Assist with new team member training by positively reinforcing successful performance and giving feedback that is both direct and will continue to challenge team members to go above and beyond
    • Ensures orders are received, fulfilled, and 'out-the-door' in a timely manner
    • Acts as a resource for restaurant members to field concerns, feedback, and supply support as needed
    • Reinforce a positive team environment, recognizing and communicating changes in morale or performance to the Assistant General Manager
    • Take an active approach and assist with maintaining a functional facility by addressing maintenance issues and dispatching for support when required
    • Ensures the pick up center is organized, clean, and a safe environment during each shift
    • Anticipate customer & driver needs by regularly evaluating the environment and responding proactively as necessary

      • No previous experience required
      • 18+ years and over
      • High School Diploma or GED
      • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
      • Available to work flexible hours (may include early mornings, evenings, weekends, nights and/or holidays)
      • Must be able to stand and exert well-paced mobility for up to four - six hours in length
      • Must be able to push and pull carts and equipment weighing up to 250 pounds on a regular basis
      • Must obtain required food handlers card

        • MIX up your Benefits! We offer a MIX-full of benefits for full-timers
        • Vacation days to enjoy some time off
        • Sick days to get yourself better
        • 401k Plan to plan for your future
        • Besides our amazing MIX benefits program we offer to full time team members, you will get to meet new MIX people and MIX it up with a fun team!

Keywords: Kitchen United, Torrance , Team Lead - Torrance, CA (Del Amo-Simon), Other , Torrance, California

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