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Air Logistics Customer Care Manager

Company: Kuehne Nagel
Location: Torrance
Posted on: October 10, 2021

Job Description:

If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team.

Your Role

The Airfreight Customer Care Location Manager’s main responsibility is to provide outstanding customer service to our clients by implementing and managing the Customer Care strategy on a location level as well as continuously optimizing the customer service procedures, developing team members; collaborating and alignment with the HUB teams; and measuring established and agreed goals/targets/KPIs.

Your Responsibilities

  • To provide leadership and direction to the Customer Care Location organization
  • To take ownership and ensure the implementation of a Customer Care strategy in location
  • To ensure close cooperation with Branch management as well as Operational/Revenue Care Center managers and teams for an optimized customer experience
  • To actively manage interfaces and information / knowledge exchange between our customers and amongst KN teams
  • To focus on continuous improvement on processes and controls aiming for a consistent customer centric model
  • To focus on customer retention for the Airfreight account portfolio
  • To develop and on-board new customer opportunities, including direct visits to customers To focus on customer satisfaction through a high level of service quality
  • To ensure service excellence by leveraging a high level of forwarding and market knowledge

Your Skills and Experiences

  • Bachelor degree preferred
  • 2-5 years experience in Air Freight and Project Management
  • Ability to work with demanding deadlines
  • Excellent communication skills, both verbal and written
  • Ability to work independently as well as part of a team
  • Solid knowledge of domestic and international geography including countries, major cities
  • Ability to establish priorities and accomplish multiple tasks, must be organized
  • Must be detail oriented, thorough and accurate and have the ability to efficiently solve problems
  • Strong PC skills
  • Proven analytical and problem solving skills

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Keywords: Kuehne Nagel, Torrance , Air Logistics Customer Care Manager, Other , Torrance, California

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