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Air Logistics Operational Care Specialist - Import

Company: Kuehne Nagel
Location: Torrance
Posted on: October 10, 2021

Job Description:

Our branch is Torrance, CA is in search for an experience freight forwarding professional to join the Airfreight Operational Care team.

Your Role

The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners. Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by: executing the necessary bookings with our partners, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, etc) All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via KN operational systems.

Your Responsibilities

•    Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
•    Manage operational tasks through Business Process Automation tools (BPA) and all related features.
•    To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.
•    To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.
•    To initiate and resolve any rate or performance discrepancies.

Your Skills and Experiences

-    In depth knowledge of import procedures
-    Ability to be profit conscious
-    Ability to work with demanding deadlines
-    Excellent communication skills, both verbal and written
-    Ability to work independently as well as part of a team
-    Ability to establish priorities and accomplish multiple tasks, must be organized
-    Must be detail oriented, thorough and accurate and have the ability to efficiently solve problems
-    Strong PC skills
-    Proven analytical and problem solving skills
-    Work effectively via phone, fax, e-mail. Good planning and organization skills; ability to multitask and be a self-starter

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Keywords: Kuehne Nagel, Torrance , Air Logistics Operational Care Specialist - Import, Other , Torrance, California

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