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Air Logistics Process Manager

Company: Kuehne Nagel
Location: Torrance
Posted on: October 10, 2021

Job Description:

If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team.

Your Role

Air Logistics Process Manager responsible for the Implementation and optimization of North American Air Logistics products and process initiatives across all areas.

Your Responsibilities

  • Implementation and optimization of NAM Air Logistics products and process initiatives across all area Customer Care Center (CCL), Operational Care Center (OCC) and Revenue Care Center (RCC)

  • Initiation and coordination of core tasks and customer specific processes from area teams to Shared Service Center (SSC), in alignment with Regional Process Manager

  • Engagement with country/area implementation managers to smoothly onboard new customers/lanes into area teams, self-driven or as directed by Area Air Management

  • Engagement with country/area implementation managers to onboard new customers/lanes into Shared Service Center as required and possible

  • Escalation receiver on quality and process deviations for work handled in the Shared Service Center (3rd level after ABP, SSC Supervisor)

  • Review and analyze all area team operations to ensure efficient use of systems and databases, coordinating with area Quality Manager as required, driving/monitoring KPI’s associated

  • Review and analyze all area team operations to ensure efficient process design and appropriate use of “work flow”, driving/monitoring KPI’s associated; collaborate for efficient processes with other business units (overland, brokerage, etc.)

  • Review and analysis of productivity and quality across all area teams, ensuring optimal infrastructure to the workload and customer demands, self-driven or as directed by Area Air Management

  • Additional projects which may be assigned from time to time, also driven nationally through Regional Process Manager
  • Maintain high degree of familiarity and cooperation with area field offices and management

  • Develop strategies to increase performance / quality and utilization of workflow model

  • Develop strategies to increase performance / quality and utilization of shared service center

  • Self-driven analysis of systems, processes- and performance related to systems KPI’s with the help of the applicable operational Management 

  • Confidential handling of regional statistics in close cooperation with Regional and Area Air Management

Your Skills and Experiences

  • High degree of processes evaluation skills and of KN core systems skills
  • At least 2 years high performance in either Air Import or Export department
  • Must be able to manage resources through influence, leadership and trust
  • Must be able to multi-task and manage multiple projects at multiple stages at the same time
  • Willing to travel frequently

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment

Keywords: Kuehne Nagel, Torrance , Air Logistics Process Manager, Other , Torrance, California

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