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Senior Director, IPA Operations

Company: Optum
Location: Torrance
Posted on: July 19, 2021

Job Description:


Responsible for planning, directing, coordinating and supervising the functions and activities of the IPA primary care network(s) and specialty delivery networks at OptumCare. Directs a team of managers and provider relation teammates to drive clinical and financial outcomes, ensure enrollment growth and retention, patient satisfaction, and superior provider/partner relationships. 


  • Consistently exhibits behavior and communication skills that demonstrate OptumCare commitment to superior customer service, including quality, care and concern with each internal and external customer.

  • Partner with providers to drive differentiated clinical results with coordinated provider communication, actionable reports, and effective management process

  • Develops and maintains service excellence with partner providers through effective communication, coordination, and follow through

  • Creates and drives strategic growth projects within the region and works collaboratively with other departments as needed to execute those plans.

  • Manages direct reports to ensure that they are meeting performance expectations and provides leadership and direction to them. Performs counseling as necessary. 

  • Implements and manages departmental budgets.

  • Drive special projects to improve operations throughout OptumCare CA network.

  • Develops and implements plans to enhance regional provider satisfaction and performance.

  • Develops programs and coordinates with central clinical teams to assure that outpatient and/or inpatient utilization is directed in a way that minimizes cost and maximizes quality and continuity of care

  • Administers all IPA incentive plans including input on plan design, producing plan documents, provider education and payouts.

  • Facilitates provider and staff education including community meetings, lunch and learns, provider office in-services, and other targeted in-services as necessary.

  • Work closely with the physician leadership of the IPA to garner support for IPA initiatives and get their feedback as to what initiatives will be most successful.

  • Uses, protects, and discloses OptumCare patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

  • Performs additional duties as assigned.

  • You will be asked to perform this role in an office setting or other company location

  • Employees are required to screen for symptoms using a UnitedHealth Group-approved symptom screener prior to entering the work site each day, in or Employees must comply with any state and local masking orders. In addition, when in a UnithedHealth Group building, Employees are expected to wear a mask in areas where physical distancing cannot be attained.



  • Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.

  • Master’s degree in Health Care Administration, Business Administration or Nursing preferred.



  • Over 7 years of experience in health care operations or related area.


  • 4 to 6 years management experience in health care (preferably in a medical group or IPA setting).


  • Computer literate.

  • Proficient in Microsoft Office applications.

  • Proven leadership abilities.

  • Excellent verbal and written communication skills.

  • Ability to work cooperatively with peers and subordinates.

  • Ability to act professionally under pressure.

  • Results-oriented.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work. (SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Torrance , Senior Director, IPA Operations, Other , Torrance, California

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