Senior Director, IPA Operations
Posted on: July 19, 2021
OVERVIEW OF POSITION:
Responsible for planning, directing, coordinating and
supervising the functions and activities of the IPA primary care
network(s) and specialty delivery networks at OptumCare. Directs a
team of managers and provider relation teammates to drive clinical
and financial outcomes, ensure enrollment growth and retention,
patient satisfaction, and superior provider/partner
Consistently exhibits behavior and communication skills that
demonstrate OptumCare commitment to superior customer service,
including quality, care and concern with each internal and external
Partner with providers to drive differentiated clinical results
with coordinated provider communication, actionable reports, and
effective management process
Develops and maintains service excellence with partner providers
through effective communication, coordination, and follow
Creates and drives strategic growth projects within the region
and works collaboratively with other departments as needed to
execute those plans.
Manages direct reports to ensure that they are meeting
performance expectations and provides leadership and direction to
them. Performs counseling as necessary.
Implements and manages departmental budgets.
Drive special projects to improve operations throughout
OptumCare CA network.
Develops and implements plans to enhance regional provider
satisfaction and performance.
Develops programs and coordinates with central clinical teams to
assure that outpatient and/or inpatient utilization is directed in
a way that minimizes cost and maximizes quality and continuity of
Administers all IPA incentive plans including input on plan
design, producing plan documents, provider education and
Facilitates provider and staff education including community
meetings, lunch and learns, provider office in-services, and other
targeted in-services as necessary.
Work closely with the physician leadership of the IPA to garner
support for IPA initiatives and get their feedback as to what
initiatives will be most successful.
Uses, protects, and discloses OptumCare patients’ protected
health information (PHI) only in accordance with Health Insurance
Portability and Accountability Act (HIPAA) standards.
Performs additional duties as assigned.
You will be asked to perform this role in an office setting or
other company location
Employees are required to screen for symptoms using a
UnitedHealth Group-approved symptom screener prior to entering the
work site each day, in or Employees must comply with any state and
local masking orders. In addition, when in a UnithedHealth Group
building, Employees are expected to wear a mask in areas where
physical distancing cannot be attained.
Bachelor’s degree from a four-year college and/or a professional
certification requiring formal education beyond a two-year
Master’s degree in Health Care Administration, Business
Administration or Nursing preferred.
KNOWLEDGE, SKILLS, ABILITIES:
Proficient in Microsoft Office applications.
Proven leadership abilities.
Excellent verbal and written communication skills.
Ability to work cooperatively with peers and subordinates.
Ability to act professionally under pressure.
Careers with Optum. Here's the idea. We
built an entire organization around one giant objective; make
health care work better for everyone. Optum, part of the
UnitedHealth Group family of businesses, brings together some of
the greatest minds and most advanced ideas on where health care has
to go in order to reach its fullest potential. For you, that means
working on high performance teams against sophisticated challenges
that matter. Here you’ll find incredible ideas in one incredible
company and a singular opportunity to do your life's best
Diversity creates a healthier atmosphere: Optum and its
affiliated medical practices are Equal Employment
Opportunity/Affirmative Action employers and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law. Optum and its affiliated
medical practices is a drug-free workplace. Candidates are required
to pass a drug test before beginning employment.
Keywords: Optum, Torrance , Senior Director, IPA Operations, Other , Torrance, California
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