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Delivery Operations Advisor, Torrance

Company: Lucid Motors
Location: Torrance
Posted on: July 17, 2021

Job Description:

Leading the future of luxury mobility

Lucid’s mission is to inspire the adoption of sustainable energy by creating the most captivating luxury electric vehicles, centered around the human experience. Working at Lucid Motors means having a shared vision to power the future in revolutionary ways. Be part of a once-in-a-lifetime opportunity to transform the automotive industry.

The role of the Delivery Operations Advisor is to ensure a smooth and seamless process leading to an excellent customer experience for every delivery in their region. This role will be responsible for preparing the vehicles for delivery, prepping necessary customer paperwork with a focus on accuracy, and helping execute all steps necessary throughout the delivery day.  We prioritize a world-class customer service experience, and our Delivery Operations Advisor play a key role in continuing to build upon the Lucid Motors brand through their organization and support of the sales team throughout the delivery day.

Our ideal candidate has an unwavering commitment to the accurate collection and recording of customer information and possesses demonstrable interpersonal and communication skills. You are meticulously detailed, well-organized, and understand the critical nature of setting daily priorities. You are an active listener, attentive and articulate, capable of balancing the technical (mind) with the creative (heart) that helps customers on their journey with Lucid. 

The Delivery Operations Advisor role combines operations, customer service, and business development, requiring a high degree of customer-focused energy.

Responsibilities

  • Manage and coordinate the scheduling of deliveries with sales and service teams.
  • Prepare vehicle and delivery area for the customer delivery experience.
  • Print, prepare, audit, and upload required paperwork to complete the delivery and register customer vehicles.
  • When required, support the Associates with customer engagement.
  • Oversee day-to-day delivery operations.
  • Maintain up-to-date product knowledge and their value to our customers. 
  • Collaborate with various teams, including DMV and Order Operations, Service, and Logistics.
  • Meticulously record internal and customer feedback to improve the day of operations and customer experience.
  • Identify inefficiencies and pain points in existing workflows for customers and internal teams and clearly communicate how we can solve these issues.

Qualifications

  • 2+ years of professional experience in operations or support role.
  • Passion for a fast-paced, high-growth environment.
  • Detail-oriented and focused on providing great experiences by improving efficiencies.
  • Ability to obtain a Vehicle Salesperson License.
  • Self-starter and quick thinker with high attention to detail who thrives in ambiguous and rapidly changing situations.
  • Excellent interpersonal and organizational skills with the ability to relentlessly prioritize.
  • Willingness to be hands-on with all delivery operations.

Advantageous

  • Proficiency with Salesforce or other CRM.
  • Prior experience in the automotive sector.
  • A Bachelor’s degree is preferred, or equivalent experience in business, marketing or related discipline
Be part of something amazing

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace and is an affirmative action employer.  We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. 

Keywords: Lucid Motors, Torrance , Delivery Operations Advisor, Torrance, Other , Torrance, California

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