Care Access Liaison PSJH
Company: Providence
Location: Torrance
Posted on: May 3, 2021
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Job Description:
Description: Providence is calling a Care Access Liaison PSJH to
Providence Strategic and Management Services in Torrance,
CA. We are seeking a Care Access Liaison to provide
patient-centered, coordinated access to the complex network of
facilities, institutes, and clinics. As they do so, they foster and
nurture relationships with existing patients and those seeking
treatment. Care Access includes find a physician navigation within
a health network, scheduling appointments and classes, providing
tier 1 technical support with patient health applications, and
functioning as an entry point and informational resource for
patients into the health system. This position is part of the
Patient Engagement Center (PEC) team, which provides high-touch,
personalized assistance to patients across Providence St. Joseph
Health regions and provider networks. The incumbent performs all duties in a manner that promotes
Providence St. Joseph Health's mission, values, and philosophy. In
all aspects, he/she serves as a role model for the values and
mission of the organization. In this position you will have the following
responsibilities: Develop strong understanding of healthcare services and networks
and answer a wide variety of related patient questions. Schedule appointments and/or coordinates with facilities/clinics
to provide timely appointments. Provide tier 1 technical support for assistance with health care
applications (such as MyChart and mobile applications). Register patients and the public for classes. Assist patients with access to educational, emotional and
financial resources. Educate referred patient about travel directions, parking
information, dining and lodging near clinical services. Ask probing questions to fully understand patient needs, and
performs the work required to provide an answer to patient or
referring providers needs internally, so the customer only has to
call us once (first call resolution). Qualifications: Required qualifications for this position include: High School Diploma or GED. At least two (2) years customer service experience, preferably
in a health care environment. At least two (2) years experience interacting with and engaging
customers virtually over the phone. Highly developed service and exceptional communication skills,
including a personable, professional presence over the phone. Ability to be patient and maintain a professional, calm, and
appropriately empathetic demeanor when working with patients that
may have serious health needs. Demonstrated proficiency of computer skills and use of clinical
and office software applications, including a phone queue
system. Ability to manage multiple priorities and tasks in a fast-paced
environment. Ability to learn new processes, a complex delivery system, and
technology quickly, and aptitude for continuous change and
department growth. Detail oriented and thorough. Ability to develop and maintain strong, positive working
relationships with team members, leaders, clinic staff, and other
partners. Preferred qualifications for this position include: About the ministry you will serve. Providence Home and Hospice Services provides quality, timely
comprehensive medical care in the homes of patients and with
facilities in Washington States King, Snohomish, Thurston, Mason
and Lewis Counties. The wide-ranging care we provide includes the
service of physicians, registered nurses, medical social workers,
rehabilitation therapists, home health aides, and volunteers. The
collaboration and teamwork that is demonstrated by these qualified
individuals provides a comprehensive and caring medical experience
for patients and their families. For information on our comprehensive range of benefits,
visit: http://www.providenceiscalling.jobs/rewards-benefits/ Our Mission As expressions of Gods healing love, witnessed through the
ministry of Jesus, we are steadfast in serving all, especially
those who are poor and vulnerable.
Keywords: Providence, Torrance , Care Access Liaison PSJH, Other , Torrance, California
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