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Client Service Representative

Company: PetVet Care Centers
Location: Torrance
Posted on: May 3, 2021

Job Description:

OverviewThe Client Service Representative is often the first point of contact with a new client or referring veterinarian. There is only one chance to make a positive first impression. The Client Service Representative must be friendly, professional, courteous, show urgency and appropriate concern at all times. He/She must be efficient in handling difficult service situations and skilled at basic accounting and cash handling. Empathy, optimism and a positive attitude are essential for this role.ResponsibilitiesDuties and Responsibilities: Greet clients in a friendly, professional, and efficient manner Answer multi-line phone system and direct the calls accordingly Obtain medical and other information from referring vets Schedule and confirm appointments Check patients in the hospital according to schedule and prepare patient files Notify appropriate departments that patients have arrived Scan or otherwise record medical records Make sure the lobby and reception areas are organized and neat, including stocking and cleaning the beverage areas for clients Fax, file, and distribute faxes and other documents Obtain deposits and other payments from clients Use email system Print and distribute daily schedules Process credit applications Prepare FedEx shipments Mail out prescriptionsPosition Requirements: Customer Service Multi-Tasking Cash handling Professional appearance Positive attitude Computer system proficiency Verbal and written communication skills Phone systems Working effectively on a team Organization skillsQualificationsPreferred Skills: Veterinary environment, terminology, and protocolsEducation: High School diploma or equivalentHow to ApplyFor immediate consideration, please apply for this position at email your CV to Sera Cullen. If you have any questions please contact Sera at 203-502-7438.

Keywords: PetVet Care Centers, Torrance , Client Service Representative, Other , Torrance, California

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