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Collector 2

Company: Optum
Location: Torrance
Posted on: May 2, 2021

Job Description:

**OVERVIEW OF POSITION:** Responsible for performing moderately complex collection and clerical functions by interfacing with various departments, insurance carriers, patients and providers while ensuring good patient and provider relations. Monitors and collects outstanding balances on fee-for-service accounts. **ESSENTIAL FUNCTIONS:** * Consistently exhibits behavior and communication skills that demonstrate Optums commitment to superior customer service, including quality, care and concern with each and every internal and external customer. * Maintains proper aging of accounts receivable. * Performs precise audits of patient accounts to ensure accuracy of charges, payments and adjustments. * Monitors payments to ensure payers conform to agreed fee schedules. * Contacts patients and insurance carriers regarding delinquent accounts. * Demonstrates special ability in dealing with patients regarding sensitive financial matters and recapturing unpaid balances. * Negotiates payment plans. * Identifies delinquent accounts for assignment to outside collection agencies. * Uses, protects, and discloses Optum patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. * Performs additional duties as assigned. **EDUCATION:** * High school diploma, G.E.D. or equivalent. Includes special certification required for specific jobs. * Some college preferred. **EXPERIENCE:** **Minimum:** * Over 1 year and up to and including 3 years of experience. * Experience with CPT/ICD-9 coding. **Preferred:** * 2 to 3 years experience in a medical business office **KNOWLEDGE, SKILLS, ABILITIES:** * Computer literate. * Working knowledge of 10-key calculator. * Working knowledge of general office duties. * Knowledge of CPT and ICD-9 coding. * Working knowledge of contracted insurance plans. * Knowledge of HCFA requirements preferred. * Knowledge of California industrial fee schedule billing requirements preferred. * Working knowledge of current state and federal laws governing collections preferred. * Good verbal and written communication skills. Ability to use correct English grammar and spelling. * Good telephone skills. * Customer-service oriented. * Ability to maintain courteous and friendly demeanor when dealing with the public and co-workers. * Task-oriented. * Ability to work in a fast-paced, team-oriented environment. * Bilingual preferred. If you need to enter a work site for any reason, you will be *required* to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained. *Careers with Optum.* Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here youll find incredible ideas in one incredible company and a singular opportunity to do *your life's best work. (SM)* Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Torrance , Collector 2, Other , Torrance, California

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