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Head of Fraud Operations

Company: UNIFY Financial Credit Union
Location: Torrance
Posted on: September 14, 2020

Job Description:

Welcome to UNIFY Financial Credit Union’s Career Portal

UNIFY offers a wide selection of financial products and services to assist in making the important financial decisions our members face throughout life’s many different stages. UNIFY also provides a better banking experience with robust online banking tools. Accessibility and member satisfaction are our focus via our 24/7 U.S.-based Contact Center or one of our nationwide branches.

UNIFY doesn’t stop at great member service and financial products, we are also a GREAT company to work for! We have opportunities nationwide offering competitive salaries. We believe our team members are our best asset, so we take care of our team with a generous benefits package including: education reimbursement, 401k plan with an employer match, medical, dental and vision insurance.

At UNIFY, you will advance your career with one of the nation’s largest 100 credit unions, with a reputation for being financially sound and growth-oriented. Apply today!

Already a UNIFY Team Member?

Apply with your UNIFY email to be tagged as an internal employee.

UNIFY Financial Credit Union is one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth-oriented. We’re expanding rapidly to meet the needs of a growing member base. At UNIFY, our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so, we promote a culture where your ideas matter, your growth matters, and you matter. We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful

Summary:

Oversees, directs, plans, and executes Fraud Operations goals and objectives, including account monitoring, fraud investigations (internal and external), recovery techniques, and risk assessments. Leads and mentors staff. Utilizes independent judgment and adheres to the highest degree of professional standards and strict confidentiality. Complies with all applicable laws and regulations. Supports credit union initiatives by providing feedback and recommendations independently and as requested by management. Supports and engages with other departmental leadership to train and assist with the prevention of organizational fraud losses.

Responsibilities:

Defines and outlines the strategic goals of the Fraud group and aligns the team in achievement of those goals. Creates a collaborative and engaging team environment to proactively mitigate risk and losses within the credit union.

Responsible for keeping current with fraud and Loss Prevention trends and future advancements to determine immediate impact of current strategy as well as long term feasibility of existing methods and execution.

Develops and implements tools, techniques, processes, and procedures for the prevention, detection, mitigation and tracking of potential and actual fraud, theft, and other illegal or unethical activities, operational risks and losses. Makes recommendations to proactively mitigate losses and enhance the fraud program. Partners with other internal departments to balance potential exposure with member service.

Design and develop reports in order to provide regular and accurate analyses and reporting of credit union operational losses using data from Verafin, Symitar and other departmental and organizational sources.

Acts as department liaison, developing rapport with internal departments to foster successful communication about potential illegal, unethical or suspicious activities.

Design, prepare and deliver presentations to senior management and staff about Loss Prevention, fraud issues, and ongoing potential threats impacting the credit union.

Lead department’s technology initiatives, driving towards the most effective and efficient use of various software and integrations.

Oversees the preparation of timely and complex reports with local, state and federal authorities as necessary.

Keeps UNIFY abreast of legal changes to fraud and loss mitigation procedures and presents solutions to stay in compliance with those laws.

Ensures full compliance with UNIFY Financial Credit Union Service Standards, policies, procedures and the Bank Secrecy Act and Federal Regulations.

Performs other duties as assigned

Qualifications:

BA/BS degree required, with a minimum of seven (7) years of bank or credit union experience in fraud operational management, financial fraud investigations, and assessment and mitigation of risk.

Verafin expertise is essential for success in this role.

Position also requires significant knowledge of Symitar, and operational processes relating to checks and ACH.

Must have at least three (3) years direct leadership experience and be able to effectively lead a team in-person as well as remotely.

Excellent communication skills, both written and verbal, as well as strong attention to detail, are required.

Ability to work collaboratively with internal departments and external vendors is essential.

Must be a self-starter with the ability to work independently and self-motivate.

The successful candidate will thrive on challenge, change, and a fast-paced environment.

Knowledge and understanding of state and federal rules and regulations pertaining to areas of responsibilities, as well as credit union policies and procedures, is also necessary.

Proficiency required in Microsoft applications (Word, Excel, PowerPoint, Outlook).

See the UNIFY Difference!

At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves.

Competitive Compensation and Excellent Benefits Package* Includes:

Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance

Dependent and Medical Care - Flexible Spending Accounts

Vacation, Sick, Personal and Holiday Pay

401(K) Plan with employer match

Education reimbursement for approved programs

UNIFY banking privileges for you and your family

*All programs subject to review and change

UNIFY is proud to be a drug-free, equal-opportunity employer including disability/vets. For more information on UNIFY, visit us at www.unifyfcu.com

Keywords: UNIFY Financial Credit Union, Torrance , Head of Fraud Operations, Other , Torrance, California

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