Supervise shifts and/or work areas in the operation of a Papa
John’s restaurant to ensure high quality products and customer
service are delivered to ensure restaurant profitability. Other
responsibilities include the management of operations including the
execution of all Company policies, procedures, programs and
systems. Ensure compliance with all federal, state and local laws
and ethical business practices.
Essential Duties and Responsibilities include the following.
(Other duties may be assigned)
Demonstrate exemplary operations skills in all aspects of the
restaurant including making quality products for our customers and
ensuring each delivered product meets Papa John’s standards and
accurately reflects the customer’s order. Professionally and
promptly respond to all customer concerns or issues. Solicit
customer feedback, share feedback with team, and use feedback to
improve restaurant operations and build brand loyalty. Communicate,
train and promote quality standards to team members by utilizing
all available tools including Team Member Handbook.
Supervise a restaurant team, maintain adequate shift staffing
levels according to projected sales, properly train team members to
exceed customer expectations, ensure compliance with uniform and
appearance standards, and coach for improved performance. Ensure
team is quality and customer focused and build an atmosphere of
teamwork, energy and fun.
Contribute to sales goals by providing prompt and friendly
customer service; building check averages through team member
product training and sales execution.
Contribute to profit goals by ensuring they stay within company
guidelines and target goals by accurately utilizing the FOCUS
System. Execute cash management duties. Assist in the management of
adequate inventory levels using the company’s systems and
guidelines to minimize loss. Manage company’s assets by ensuring
the restaurant is clean, safe and organized; complies with safety
and security standards at all times.
Position Qualifications. To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The qualifications listed below are representative
of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform essentials functions.
Competencies are classified as the work habits, attitudes,
personal characteristics, and behaviors that reflect how a person
accomplishes the duties and responsibilities of his/her job.
Attention to Detail: Follows established guidelines and
procedures to ensure accuracy; gets work right despite pressing
deadlines; concentrates on routine work details and organizes and
maintains a system of records; is alert and aware of surroundings
and carefully monitors technical equipment or processes.
Commitment to Task: Demonstrates dependability and shows a sense
of urgency about getting results; willing to commit the hours it
takes to get the job completed; takes responsibility for actions
and achieves results; overcomes obstacles.
Customer Focused: Commits to meeting the needs and expectations
of the organization’s internal and external customers; builds and
maintains a customer base; delivers a high level of customer
service; searches continually for ways to increase customer
satisfaction (i.e., customer feedback).
Flexibility: Adapts and changes course of action when
appropriate; effectively transitions from task to task; deals well
with unresolved situations, frequent change, delays or unexpected
events; maintains objectives amidst shifting priorities.
Initiative: Takes action proactively; addresses issues or
opportunities without supervision; focuses on desired results and
accomplishments; demonstrates clear purpose, enthusiasm, and a
Managing Execution: Manages multiple projects and effectively
prioritizes tasks, responsibilities, and goals; uses goals to guide
actions and creates detailed action plans; organizes and schedule
people and tasks; utilizes resources effectively to meet goals.
Relationship Management: Initiates and develops relationships
with other; demonstrates credibility; confronts conflict quickly
and professionally; inspires confidence in others.
Teamwork: Works cooperatively with others to accomplish business
goals and objectives; asks others for their ideas and opinions;
supports team’s decisions; contributes to the team’s efforts.