Field Technical Specialist

Company: American Honda Motor Co Inc
Location: Torrance
Posted on: November 20, 2023

Job Description:

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! About this Position: The Parts & Service Field Operations department provides dealer consulting and support to improve the customer experience and maintain dealer profitability. The field staff is the dealers' point of contact for all parts and service- related activities. The Field Service Engineer will support buyback prevention and fixed first visit by fixing difficult to repair vehicles and provide in-dealership training. Responsibilities include:

• Provide on-site technical assistance to dealer
• Reduce vehicle buybacks and trade outs
• Assess skill level and training needs of dealer technical staff and provide training
• Create Techline cases for all vehicle repairs and buyback review reports
• Create field quality reports
• Test and inventory special tools and support service engineering data collection activities
• Provide technical support for arbitration hearings
• Attend training for new models, current issues, and new technology Required Work Experience:
  • Bachelor's degree, automotive technical school degree, or equivalent work-related experience (5 years)
  • ASE certified or equivalent experience and possess skills
  • Extensive automotive technical experience & trouble shooting skills required
  • Excellent interpersonal, verbal, and written communication skills
  • This position requires extensive travel and may require future relocation Additional Position Factors:
    • Workstyle: Onsite At Honda, you will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo. We believe having a workforce made up of diverse thinkers and innovators makes us a better Honda. Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment. We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities. We are Honda! What differentiates Honda and makes us an employer of choice? Total Rewards:
      • Competitive Base Salary: $77,800 to $116,700 Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
        • Annual Bonus
        • Industry-leading Benefit Plans (Medical, Dental, Vision)
        • Paid time off, including vacation, paid holidays, sick time, and personal days
        • 401K Plan with company match + additional contribution
        • Relocation assistance (if eligible) Career Growth:
          • Advancement opportunities
          • Career mobility
          • Education reimbursement for continued learning
          • Training and Development programs Additional Offerings:
            • Wellbeing program
            • Community service and engagement programs
            • Product programs
            • Free drinks onsite
            • Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Keywords: American Honda Motor Co Inc, Torrance , Field Technical Specialist, IT / Software / Systems , Torrance, California