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IT Systems Administrator

Company: nxtgen search
Location: Torrance
Posted on: June 24, 2022

Job Description:

Your Responsibilities The Systems Administrator installs, configures and maintains operating systems, workstations and servers. -They Schedule and perform software installations and upgrades to operating systems and layered software packages. -The IT Administrator monitors the Helpdesk queue (phone, voicemail, e-mail and ticketing system) for support requests. -Your Tasks ---Investigate, troubleshoot and resolve computer issues including hardware, software applications, basic networking, printers, etc. ---Be the single point of contact throughout the lifecycle of a ticket; including research and communication of status to users ---Working with IT Teams to resolve/escalate problems ---Provide basic support for software, hardware, peripherals, and network access ---Research various problems to provide appropriate responses to end users, ability to perform basic troubleshooting and assist users through simple procedures ---Monitor Helpdesk queue (phone, voicemail, e-mail and ticketing system) for support requests ---Provide basic administration of accounts and passwords ---Contribute to the knowledgebase ---Enforce and ensure group wide server workplace hardware standards, operating system and software standards are met as defined by Global IT and best practices ---Assistance in implementation and support of global IT infrastructure ---Coordinating with vendors and 3rd parties in respect to service delivery ---Ensures adequate level of GMP CFR Part 11 compliance as per organization guidelines ---Ensures help desk quality standards and availability as per Global IT ---Ensures a positive safety culture is sustained ---Ensures safety and environmental policies are adhered to in order to protect the health and safety of employees, visitors, contractors and the community ---Document and analyze information ---Manage data backup ---Flexibility with work shift - after hour support and on call schedule as necessaryYour Profile - ---College degree in Information Technology or a technical major in Engineering or Computer Science ---A minimum of 1-3 years' experience in systems administration or a technical Help Desk role, preferably in a multi-site environment ---Excellent written and oral communication skills

Keywords: nxtgen search, Torrance , IT Systems Administrator, IT / Software / Systems , Torrance, California

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