Customer Service Manager
Company: VirtualVocations
Location: Vista
Posted on: May 22, 2025
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Job Description:
A company is looking for a Customer Service Manager III.
Key Responsibilities
Manage day-to-day operations of the Customer Service Center,
fostering a customer-centric culture
Optimize operational performance through program management and
process improvement initiatives
Oversee personnel needs, including selection, coaching, training,
and performance evaluation of team members
Required Qualifications
Bachelor's Degree in Sales/Marketing, Business Administration, or
equivalent experience
7 years of relevant work experience in customer service or call
center management
Supervisory or management experience in a customer service
environment
Strong knowledge of customer satisfaction drivers and strategic
planning
Understanding of business processes and tools for customer and
employee engagement
Keywords: VirtualVocations, Torrance , Customer Service Manager, Hospitality & Tourism , Vista, California
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