Team Manager - CASS & Salesforce Applications

Company: American Honda Motor Co Inc
Location: Torrance
Posted on: November 20, 2023

Job Description:

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!

About this Position:

The CASS Team Manager is a Software Developer Lead position. It is responsible to lead multiple software development teams who work on various new software development and support initiatives for captive finance applications.

This role operates at a Strategic level in collaboration with AHFC and HCFI's business executives and IT senior leadership. The responsibility of the manager is to provide guidance and partnership with the Servicing Business area for Projects, Enhancements, and Support.

The role provides day-to-day operational support for Production releases, Production stability and performance of the Servicing systems that support the AHFC & HCFI business units. In addition, the team Manager also is deeply involved with AHFC & HCFI Project initiatives. The key Business Area focal points are; CASS Servicing, DCJ/Customer Experience, Call Center Operations, support for AHFC/HCFI Field Operations and AHFC/HCFI Corp Accounting.

The Team Manager will mentor and coach their direct reports and serve as the escalation point for issues that need to be resolved. The Team Manager will ensure that projects are successfully completed and operational objectives and goals are met. It is the responsibility of the Team Manager to ensure that the resource allocation aligns with Unit Manager expectations and that resource leveling is properly adjusted throughout the organization to enable the meeting and exceeding of all milestones and objectives. The Team Manager may work on cross-company initiatives and will find themselves assisting in other non-IT AHM-IT initiatives from time to time. In addition, the Team Manager will work with AHFC and HCFI Business Management, vendors & partners to identify opportunities for business innovation and technology improvements. The Team Manager will ensure that the right people with the right skillset and areas of responsibility are organized appropriately. The Team Manager will work together with the team to serve as role models for AHM IT teamwork. The Team Manager will support business operations and initiatives to contribute to the bottom line. The Team Manager will assist and contribute to the budgetary processes within the Department and Division to ensure budgets are adhered to and allocated correctly as per ki planinng. The Team Manager will conduct initial and final interviews of potential candidates to join the team and also provide assistance with any vendor/third-party agreements and negotiations. The Team Manager will work as a Solutions Architect on multiple projects leading the technical workstream and partner with Architecture Review Board to obtain design approvals. The Team Manager will build vision, technology roadmaps, and other planning artifacts for the Captive Finance IT division.

Responsibilities include:

• Lead the captive finance servicing software development teams providing AHFC and HCFI with solutions to support their business needs. Work together with Unit Manager to provide strategic input for the direction and vision of the unit, AHM IT, the Department and the Division.
• Build NA relationships and network to achieve trust and credibility, by discovering and meeting the needs of internal and external customers. Use persuasion and influence to achieve maximum results with North America IT goals.
• Build and maintain high performing IT teams by fostering associate development and long-term capability by teaching, coaching and mentoring, integrated with consistent and effective individual performance Management. Ensure Team is motivated, engaged and inspired to achieve goals and objectives.
• Achieve the project goals for the Captive Finance Applications (CFA) Department as approved annually: including schedule, budget and quality commitments
• Improves project management within AHM IT, AHFC & HCFI and builds systems, processes and policies to improve the efficiency of AHFC and HCFI. This includes managing AMS vendors and identifying new areas where efficiencies and scale can be achieved. The Manager oversees a wide variety of critical functions to ensure stable business operations. This position also prepares and manages finances for the Unit (budgets, forecasts & actuals) while minimizing any variance between budget & actuals.
• Design technical solutions and provide technical architecture oversight. Conduct code review. Leader for solution and business architecture. Provide direction and oversight of design, methodologies, tooling, partnerships, and support models. Perform modelling, gap analysis, and craft architecture artifacts, such as context diagrams, data flow diagrams, and business capability roadmaps. Work with Architecture Review Board to obtain project design approvals. Lead the technical workstream in critical AHFC/HCFI projects. Build vision, technology roadmaps, and other planning artifacts.
  Who we are seeking:
  
  We are looking for qualified people and diverse background and experiences, open minds, and a disciplined work ethic, to bring the future to Honda.
  
  Required Work Experience:
• 8-10 Years IT (at least 5 in Financial Services)
• 5-10 Years of Servicing Applications with captive finance experience
• 5-7 Years of Supervision
• 5-7 Years of Project Management
  Required Education:
• IS related Bachelor's Degree and/or equivalent work experience
  Desired skills:
• Bachelor's Degree or equivalent work experience
• 10-15 Years IT (at least 7 in Financial Services)
• 5-10 Years of Management
• 10 years of combined IT or PM related work from within IT or IT related sales function
• 10+ years of experience leading multiple software development teams (.Net, SQL, Salesforce, IBM MQ, ETL, App Connect Enterprise ACE, etc.)
• Experience in designing solutions and providing technical architecture oversight
• Experience in designing solutions and providing technical architecture oversight
• Experience as a leader for solution and business architecture, provide direction and oversight of design, methodologies, tooling, partnerships, and support models.
• Experience in performing modeling, gap analysis, and crafting architecture artifacts, such as context diagrams, data flow diagrams, business capability roadmaps.
• Experience in working with Architecture Review Board.
• Experience in leading the technical workstream for critical projects in captive finance area.
• Experience in building 5-year visions and 3-year technology roadmaps and other planning artifacts.
• Experience in hands-on coding, code, and design review in .NET, Salesforce, SQL, ET, IBM MQ, and IBM ACE.
• 8 years of experience in Sales or Captive Finance roles from IT or non-IT background
• 8+ years of Project Management experience with a successful track record as a leader of large-scale, complex projects
• Project Management (PMP) certification or equivalent experience preferred
• Program Management (PgMP) certification or equivalent experience preferred
• Experience with executing projects using Agile processes
• Expert-level knowledge of project and change management and associated methodologies, techniques, processes, and approaches (e.g. Project and Portfolio Management Methodology - PPM)
• Budget, cost, and profitability management skills
• Knowledge of resource management tools
• Credibility as a senior-level project leader
• Ability to juggle multiple goals and deadlines in the context of the big picture
• Ability to mentor, coach, and effectively transfer expertise to others
• Ability to build a strong network and relationships at executive levels with technology and solutions, customers, and vendor groups.
  
  What differentiates Honda and makes us an employer of choice?
  
  Total Rewards:
• Competitive base salary $111,100 - $166,600

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