Labeling System Assistant

Company: Advanced Fresh Concepts Franchise Corp.
Location: Torrance
Posted on: August 4, 2022

Job Description:

Job Description As North America's largest Asian-inspired prepared foods supplier, Advanced Fresh Concepts Franchise Corp. (---AFCFC---) provides consumers with an industry leading selection of diverse ready-to-eat meals. With over $700 million in sales, approximately 450 employees and a presence in more than 4,000 supermarkets and other food service establishments, AFCFC is positioned to innovate and grow, now and in the future. Position Overview Labeling System Assistant will assist in the tasks related to AFC---s sushi labeling system, commonly known as the label machine. Responsibilities include providing over the phone troubleshooting and technical support to sushi bar franchisees and/or their hired chefs and AFC field personnel, processing of requests for replacement equipment and/or parts, record-keeping of label machine service warranty activation, renewals, and current status. Key Responsibilities & Duties Primary Job Functions (70%) --- Answer inquiries from franchisees and AFC field personnel regarding the label machine. --- Trouble shoot and provide technical support of label machine via email, phone, and online messaging. --- Submit requests for equipment replacement (printer /tablet/Bluetooth) to the warranty servicing company. --- Handle requests for parts replacement and process shipment (cables / power supply). --- Update label machine service warranty files. --- Input franchisee information for tablet system program. Secondary Job Functions (20%) --- Assist in inventory control and ordering of spare parts---scanner cable, scanner power supply, printer power supply. Other Job Functions (10%) --- Additional tasks and projects as assigned. Qualifications & Skills --- High School diploma or equivalent, Associate's or 2-year college, preferred or related field is required --- Minimum of 1 year of customer service experience is required --- English fluency / Ability to speak Burmese is a plus --- Proficient to Advanced Knowledge of Microsoft Excel --- Ability to work in a fast-paced environment Employee Offered Benefits AFCFC---s benefit package includes group medical, dental, and vision health benefits, basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision Company Description Advanced Fresh Concepts Franchise Corp. is the largest North American franchisor of supermarket-based food service counter concept pioneered by our parent company in 1986. Our extensive experience in the industry is second to none. Our food service counters feature sushi and/or other delicious Asian cuisine. In addition to supermarkets, we can also be found in other industry segments, such as military commissaries, university campus food courts, corporate office food courts, among others. Our products are prepared fresh daily with quality ingredients and are conveniently packaged and merchandised as grab-and-go meals. With over $700 million in sales, approximately 450 employees and a presence in more than 4,000 supermarkets and other food service establishments, AFCFC is positioned to innovate and grow, now and in the future.

Keywords: Advanced Fresh Concepts Franchise Corp., Torrance , Labeling System Assistant, Hospitality & Tourism , Torrance, California