Customer Service Accounts Collector- South Bay,

Company: Compex Legal Services, Inc.
Location: Torrance
Posted on: June 16, 2022

Job Description:

Job Description Job Summary The Customer Service Accounts Collector is responsible for accounts receivable and business to business collections which includes, collecting on unpaid balances and working with other departments to resolve client issues. Tasks and Responsibilities (Essential Functions) Correspond with clients for payment. Interface with other departments to resolve all disputes raised by client. Provide support/documents to client as requested. Conduct research on unpaid and disputed invoices. Escalate unresolved disputes. Generate Dunning Letters. Manage and update daily system generated tasks. Make contact with relevant parties via all forms of communication. Inform clients of their payment status and/or delinquency of account. Negotiate settlements and/or establish a viable payment plan. Be persistent in contacting clients. Address questions, complaints, or suggestions. Follow up on late payment notices. Job Qualifications High school diploma or equivalent required. Some Collections experience preferred, Customer Service experience a plus. Strong English language verbal and written communication skills. Ability to communicate effectively with clients and other departments. Working knowledge of PC software; Excel and Word preferred. Ability to handle self under pressure with professionalism, calmness and tact. About Compex Legal Services, Inc.: Compex is the nation---s leading record retrieval provider. We serve thousands of law firms and the largest insurance carriers to provide record retrieval, record summarization, IME interface, and deposition reporting solutions that reduce cost and cycle time. We empower our clients to make faster, more informed decisions by streamlining across claims, legal, and third parties. We emphasize innovation, world-class delivery and leading-edge thinking as a competitive advantage in delivering solutions to our clients and markets. We are on a strong continued growth trajectory and advancing our technology strategy is key to our future success. We are on a strong continued growth trajectory and attracting, retaining, engaging and growing our 700 employees is key to our success. We are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Disclaimers We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Compex offers its full time employees Medical, Dental, Vision, 401k and FSA. In addition, these benefits are fully paid by the company: Basic Life Insurance, LTD and EAP. The following supplemental benefits are also offered: Voluntary Life Insurance, AD&D, Aflac and Legal Shield. Compex offers full-time employee benefits including vacation; sick; and holiday. Compex is a drug-free workplace. Please visit us at www.cpxlegal.com. Company Description Compex is the nation---s leading record retrieval provider. We serve thousands of law firms and the largest insurance carriers to provide record retrieval, record summarization, IME interface, and deposition reporting solutions that reduce cost and cycle time. We empower our clients to make faster, more informed decisions by streamlining across claims, legal, and third parties. We are on a strong continued growth trajectory and attracting, retaining, engaging and growing our 700 employees is key to our success. We are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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