Customer Service Delivery Manager
Company: Room & Board Inc
Location: Torrance
Posted on: May 15, 2022
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Job Description:
Room & Board IncJob ID: 2022-3938Location: US-CA-Torrance -
US-CA-Los AngelesCategory: Delivery & Distribution -
LeadershipType: Full TimeMin Salary: USD $70,000.00/Yr.Max Salary:
USD $75,000.00/Yr.OverviewYou're a passionate delivery / logistics
/ warehouse manager who brings a customer-centric and supportive
leadership style. Come, love what you do. At Room & Board, our
delivery leaders are the foundation of our business; it's crucial
they understand their customer, cultivate our culture, develop high
caliber teams and contribute to building their business. As a
Delivery Customer Service Manager, you will report to and be a
strong partner to our Delivery Market Manager. You will bring your
passion as leader of people as you lead, inspire and develop our
7-member customer support team while working in close partnership
with the broader delivery teams including 4 leadership peers
responsible for the delivery to residential and business customers
throughout California, Utah, Nevada & Arizona.warehouse managerAs a
Delivery Warehouse Manager / Distribution Supervisor / Team Leader,
you are passionate about developing others. You are a hands-on
leader who is comfortable rolling up your sleeves in managing the
day-to-day as you build toward the long-term strategy. You'll bring
a customer-centric and supportive leadership style comprised of
high standards and integrity as you support the team in providing a
positive and seamless customer experience.Location: 1390 Storm
Parkway, Torrance, California 90501 Schedule: Tuesday through
Saturday 8:30AM-5PM with additional hours and/or flexibility from
time to time to fulfill obligations of the team/business.Delivery
Warehouse Manager / Distribution Supervisor / Team LeaderYou will
contribute your experiences and talents in the following ways:
warehouse managerYou inspire and lead a team that is self-directed
and requires your leadership, not day-to-day direction. They are
career oriented and engaged in their work. You foster an
environment that positive, respectful and forward thinking, because
you lead by our guiding principles, paint vision and strive to do
the right thing.You are consistent and fair. You create an
environment of trust where meaningful feedback is truly seen as a
gift.Your staff members find joy serving the customer. They are
confident on their feet and understand the impact their decisions
have on the business.You strategize and support processes that
promote efficiencies and maintain a safe, clean and organized work
environment.You build an environment of diversity and inclusion.You
support all financial and operational aspects and manage with
fiscal responsibility. You also understand how your actions affect
the near- and long-term health of the business.You find
satisfaction in building meaningful relationships with your peers.
You seek the insight of other leaders and reach out frequently to
share ideas, garner feedback and offer your collaboration.Where you
shine as a leader (the qualities you'll bring):Delivery Warehouse
Manager / Distribution Supervisor / Team LeaderYou genuinely enjoy
developing others and can demonstrate with real examples. You offer
experiences that enrich each individual's career, support their
personal and professional growth and foster a learning environment.
You naturally bring individual strengths together as a unified
team. You're hands on in the day-to-day without losing sight of the
big picture.You lead with enthusiasm and a collaborative spirit.
You bring a positive energy that is contagious and a key factor
when it comes to turning the day around. And when it comes to
moving mountains, people naturally gravitate toward your
mission.You're recognized for the relationships you build. Whether
it's the follow through on your promise, your consistent flow of
communication, your solid project execution or your ability to make
clear the tradeoffs with a particular decision, others can count on
you.The experiences you'll draw from and the qualifications you'll
bring: warehouse managerExperience in warehouse, inventory,
logistics, delivery, distribution and/or retail management with an
operational focus, with 3 to 5 years of effective leadership in
leading and inspiring a team of service professionals, ideally in a
customer-facing environment.A demonstrated confidence, high
standards when it comes to detail and organization, and a belief
that your success is tied directly to the growth and development of
the team you lead and how you treat others.Exceptional
communication skills - both verbal & written.What you can expect
from us: Delivery Warehouse Manager / Distribution Supervisor /
Team LeaderSalary: $75000 / yearAdditionally, you'll value our
unique, progressive benefits that go beyond the basics of health
insurance and vacation to support you physically, emotionally and
financially including by offering 401(k), profit sharing, three
weeks of paid vacation, free financial adviser and more. Visit our
career site to learn more.You'll find a culture where our
collaborative spirit leaves little room for bureaucracy and
cumbersome rules. Instead we keep it simple, take accountability,
solve problems and ultimately do the right thing. We are a
people-first company. One of our deepest beliefs is in everyone's
right to be treated equally and respectfully. We let this guide our
actions every day. We believe in each other. View our Guiding
Principles to learn more.You'll join a company of talented and
diverse professionals who are passionate about working together to
help customers create homes and spaces they love.
#weareroomandboard Room & Board is a place where people can
flourish because they can be themselves. We celebrate our
difference, including our beliefs and cultural traditions as well
as all of the life experiences that define us. We build common
ground through understanding and shared experiences. We're better
together! PM20PI177653279
Keywords: Room & Board Inc, Torrance , Customer Service Delivery Manager, Hospitality & Tourism , Torrance, California
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