Customer Service Delivery Manager

Company: Room & Board Inc
Location: Torrance
Posted on: May 15, 2022

Job Description:

Room & Board IncJob ID: 2022-3938Location: US-CA-Torrance - US-CA-Los AngelesCategory: Delivery & Distribution - LeadershipType: Full TimeMin Salary: USD $70,000.00/Yr.Max Salary: USD $75,000.00/Yr.OverviewYou're a passionate delivery / logistics / warehouse manager who brings a customer-centric and supportive leadership style. Come, love what you do. At Room & Board, our delivery leaders are the foundation of our business; it's crucial they understand their customer, cultivate our culture, develop high caliber teams and contribute to building their business. As a Delivery Customer Service Manager, you will report to and be a strong partner to our Delivery Market Manager. You will bring your passion as leader of people as you lead, inspire and develop our 7-member customer support team while working in close partnership with the broader delivery teams including 4 leadership peers responsible for the delivery to residential and business customers throughout California, Utah, Nevada & Arizona.warehouse managerAs a Delivery Warehouse Manager / Distribution Supervisor / Team Leader, you are passionate about developing others. You are a hands-on leader who is comfortable rolling up your sleeves in managing the day-to-day as you build toward the long-term strategy. You'll bring a customer-centric and supportive leadership style comprised of high standards and integrity as you support the team in providing a positive and seamless customer experience.Location: 1390 Storm Parkway, Torrance, California 90501 Schedule: Tuesday through Saturday 8:30AM-5PM with additional hours and/or flexibility from time to time to fulfill obligations of the team/business.Delivery Warehouse Manager / Distribution Supervisor / Team LeaderYou will contribute your experiences and talents in the following ways: warehouse managerYou inspire and lead a team that is self-directed and requires your leadership, not day-to-day direction. They are career oriented and engaged in their work. You foster an environment that positive, respectful and forward thinking, because you lead by our guiding principles, paint vision and strive to do the right thing.You are consistent and fair. You create an environment of trust where meaningful feedback is truly seen as a gift.Your staff members find joy serving the customer. They are confident on their feet and understand the impact their decisions have on the business.You strategize and support processes that promote efficiencies and maintain a safe, clean and organized work environment.You build an environment of diversity and inclusion.You support all financial and operational aspects and manage with fiscal responsibility. You also understand how your actions affect the near- and long-term health of the business.You find satisfaction in building meaningful relationships with your peers. You seek the insight of other leaders and reach out frequently to share ideas, garner feedback and offer your collaboration.Where you shine as a leader (the qualities you'll bring):Delivery Warehouse Manager / Distribution Supervisor / Team LeaderYou genuinely enjoy developing others and can demonstrate with real examples. You offer experiences that enrich each individual's career, support their personal and professional growth and foster a learning environment. You naturally bring individual strengths together as a unified team. You're hands on in the day-to-day without losing sight of the big picture.You lead with enthusiasm and a collaborative spirit. You bring a positive energy that is contagious and a key factor when it comes to turning the day around. And when it comes to moving mountains, people naturally gravitate toward your mission.You're recognized for the relationships you build. Whether it's the follow through on your promise, your consistent flow of communication, your solid project execution or your ability to make clear the tradeoffs with a particular decision, others can count on you.The experiences you'll draw from and the qualifications you'll bring: warehouse managerExperience in warehouse, inventory, logistics, delivery, distribution and/or retail management with an operational focus, with 3 to 5 years of effective leadership in leading and inspiring a team of service professionals, ideally in a customer-facing environment.A demonstrated confidence, high standards when it comes to detail and organization, and a belief that your success is tied directly to the growth and development of the team you lead and how you treat others.Exceptional communication skills - both verbal & written.What you can expect from us: Delivery Warehouse Manager / Distribution Supervisor / Team LeaderSalary: $75000 / yearAdditionally, you'll value our unique, progressive benefits that go beyond the basics of health insurance and vacation to support you physically, emotionally and financially including by offering 401(k), profit sharing, three weeks of paid vacation, free financial adviser and more. Visit our career site to learn more.You'll find a culture where our collaborative spirit leaves little room for bureaucracy and cumbersome rules. Instead we keep it simple, take accountability, solve problems and ultimately do the right thing. We are a people-first company. One of our deepest beliefs is in everyone's right to be treated equally and respectfully. We let this guide our actions every day. We believe in each other. View our Guiding Principles to learn more.You'll join a company of talented and diverse professionals who are passionate about working together to help customers create homes and spaces they love. #weareroomandboard Room & Board is a place where people can flourish because they can be themselves. We celebrate our difference, including our beliefs and cultural traditions as well as all of the life experiences that define us. We build common ground through understanding and shared experiences. We're better together! PM20PI177653279

Keywords: Room & Board Inc, Torrance , Customer Service Delivery Manager, Hospitality & Tourism , Torrance, California