Customer Service Delivery Manager
Company: Room & Board Inc
Posted on: May 15, 2022
Room & Board Inc
Job ID: 2022-3938
Location: US-CA-Torrance - US-CA-Los Angeles
Category: Delivery & Distribution - Leadership
Type: Full Time
Min Salary: USD $70,000.00/Yr.
Max Salary: USD $75,000.00/Yr.
You're a passionate delivery / logistics / warehouse manager who
brings a customer-centric and supportive leadership style. Come,
love what you do.
At Room & Board, our delivery leaders are the foundation of our
business; it's crucial they understand their customer, cultivate
our culture, develop high caliber teams and contribute to building
their business. As a Delivery Customer Service Manager, you will
report to and be a strong partner to our Delivery Market Manager.
You will bring your passion as leader of people as you lead,
inspire and develop our 7-member customer support team while
working in close partnership with the broader delivery teams
including 4 leadership peers responsible for the delivery to
residential and business customers throughout California, Utah,
Nevada & Arizona.
As a Delivery Warehouse Manager / Distribution Supervisor / Team
Leader, you are passionate about developing others. You are a
hands-on leader who is comfortable rolling up your sleeves in
managing the day-to-day as you build toward the long-term strategy.
You'll bring a customer-centric and supportive leadership style
comprised of high standards and integrity as you support the team
in providing a positive and seamless customer experience.
Location: 1390 Storm Parkway, Torrance, California 90501
Schedule: Tuesday through Saturday 8:30AM-5PM with additional hours
and/or flexibility from time to time to fulfill obligations of the
Delivery Warehouse Manager / Distribution Supervisor / Team
You will contribute your experiences and talents in the following
ways: warehouse manager
- You inspire and lead a team that is self-directed and requires
your leadership, not day-to-day direction. They are career oriented
and engaged in their work.
- You foster an environment that positive, respectful and forward
thinking, because you lead by our guiding principles, paint vision
and strive to do the right thing.
- You are consistent and fair. You create an environment of trust
where meaningful feedback is truly seen as a gift.
- Your staff members find joy serving the customer. They are
confident on their feet and understand the impact their decisions
have on the business.
- You strategize and support processes that promote efficiencies
and maintain a safe, clean and organized work environment.
- You build an environment of diversity and inclusion.
- You support all financial and operational aspects and manage
with fiscal responsibility. You also understand how your actions
affect the near- and long-term health of the business.
- You find satisfaction in building meaningful relationships with
your peers. You seek the insight of other leaders and reach out
frequently to share ideas, garner feedback and offer your
Where you shine as a leader (the qualities you'll bring):Delivery
Warehouse Manager / Distribution Supervisor / Team Leader
- You genuinely enjoy developing others and can demonstrate with
real examples. You offer experiences that enrich each individual's
career, support their personal and professional growth and foster a
learning environment. You naturally bring individual strengths
together as a unified team. You're hands on in the day-to-day
without losing sight of the big picture.
- You lead with enthusiasm and a collaborative spirit. You bring
a positive energy that is contagious and a key factor when it comes
to turning the day around. And when it comes to moving mountains,
people naturally gravitate toward your mission.
- You're recognized for the relationships you build. Whether it's
the follow through on your promise, your consistent flow of
communication, your solid project execution or your ability to make
clear the tradeoffs with a particular decision, others can count on
The experiences you'll draw from and the qualifications you'll
bring: warehouse manager
- Experience in warehouse, inventory, logistics, delivery,
distribution and/or retail management with an operational focus,
with 3 to 5 years of effective leadership in leading and inspiring
a team of service professionals, ideally in a customer-facing
- A demonstrated confidence, high standards when it comes to
detail and organization, and a belief that your success is tied
directly to the growth and development of the team you lead and how
you treat others.
- Exceptional communication skills - both verbal & written.
What you can expect from us: Delivery Warehouse Manager /
Distribution Supervisor / Team Leader
- Salary: $75000 / year
Additionally, you'll value our unique, progressive benefits that go
beyond the basics of health insurance and vacation to support you
physically, emotionally and financially including by offering
401(k), profit sharing, three weeks of paid vacation, free
financial adviser and more. Visit our career site to learn
- You'll find a culture where our collaborative spirit leaves
little room for bureaucracy and cumbersome rules. Instead we keep
it simple, take accountability, solve problems and ultimately do
the right thing. We are a people-first company. One of our deepest
beliefs is in everyone's right to be treated equally and
respectfully. We let this guide our actions every day. We believe
in each other. View our Guiding Principles to learn more.
- You'll join a company of talented and diverse professionals who
are passionate about working together to help customers create
homes and spaces they love. #weareroomandboard
Room & Board is a place where people can flourish because they can
be themselves. We celebrate our difference, including our beliefs
and cultural traditions as well as all of the life experiences that
define us. We build common ground through understanding and shared
experiences. We're better together!
Keywords: Room & Board Inc, Torrance , Customer Service Delivery Manager, Hospitality & Tourism , Torrance, California
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