Guest Service Representative (PM Shift) - Part time - Courtyard - (20039847)
Company: Marriott International, Inc.
Posted on: August 30, 2020
Here's To Your Journey with Courtyard With more than 330 managed
locations in more than 20 countries Courtyard by Marriott offers a
refreshing environment that helps guests stay connected and
balanced. Working at Courtyard, you''ll ensure guests have a
smooth, productive stay that meets their personal and business
needs. Find Your World at Courtyard by Marriott. The Courtyard Los
Angeles Torrance/South Bay, located at 1925 West 190th Street,
Torrance, California, 90504 is currently hiring a Guest Service
Representative (PM Shift) - Part time. Responsibilities include:
Process all guest check-ins by confirming reservations in computer
system, verifying guest identity, requesting form of payment,
assigning room, and issuing room key in accordance with property
policies and procedures. Operate telephone switchboard station.
Respond to and resolve guest requests, including wake-up call
requests. Run daily reports (number of arrivals, departures),
identify any special requests, and check reports for accuracy.
Review shift logs/daily memo books and document pertinent
information in logbooks. Process all payment types such as room
charges, cash, checks, debit, or credit. Count and secure bank.
Complete end-of-day activities including posting charges to
accounts, completing cashier and closing reports, running night
audit backup, and roll the date. Print and fold folios and ensure
that they are placed under each guest room door the night before
check-out. Follow all company and safety and security policies and
procedures; report any maintenance problems, safety hazards,
accidents, or injuries; complete safety training and
certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary
information; protect company assets. Support all co-workers and
treat them with dignity and respect. Support team to reach common
goals. Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 25 pounds without assistance. Stand, sit, or walk for
an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g., small
print). Grasp, turn, and manipulate objects of varying size and
weight, requiring fine motor skills and hand-eye coordination.
Reach overhead and below the knees, including bending, twisting,
pulling, and stooping. Welcome and acknowledge all guests according
to company standards. Speak with others using clear and
professional language, and answer telephones using appropriate
etiquette. Maintain awareness of undesirable persons on property
premises. Perform other reasonable job duties as requested by
Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Additional
Location - Los Angeles, California; Torrance, California; Redondo
Beach, California; Manhattan Beach, California; El Segundo,
California; Long Beach, California Marriott International is an
equal opportunity employer committed to hiring a diverse workforce
and sustaining an inclusive culture. Marriott International does
not discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws.
Keywords: Marriott International, Inc., Torrance , Guest Service Representative (PM Shift) - Part time - Courtyard - (20039847), Hospitality & Tourism , Torrance, California
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