RN Telehealth, Per Diem

Company: The Polyclinic
Location: Torrance
Posted on: May 12, 2022

Job Description:

TELEHEALTH TRIAGE NURSE - PATIENT SUPPORT CENTER, OPTUM

* PER DIEM POSITION*

OVERVIEW OF POSITION:

Responsible for providing moderately complex telephonic nursing assessment, evaluation and advice to patients through the use of established and approved telehealth protocols with physician oversight.

ESSENTIAL FUNCTIONS:

* Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.


* Performs comprehensive telephonic patient assessment, evaluation and advice while meeting production standards.


* Follows established clinical protocols/guidelines and provides appropriate patient instructions.


* Directs patient to appropriate levels of care based on assessment within Optum's guidelines.


* Documents authorizations for vendors and/or outside services as appropriate.


* Instructs patients on procedural preparations.


* Provides health education to patients and their families.


* Documents and maintains records of telephonic interactions.


* Completes medical documentation of telephonic assessment and disposition in Telehealth Record.


* Notifies pharmacies of new prescriptions and authorizations of refills as ordered by the clinician or via pharmacy protocols.


* Acts as a lead nurse as assigned.


* Performs representative duties in the absence of a representative (see Patient Support Center Representative job description).


* Initiates and completes a CSR as appropriate.


* Completes documentation of end-of-shift report.


* Participates in quality monitoring process.


* Translates oral information into concise and accurate written documentation using standard medical guidelines and abbreviations.


* Manages own work queues.


* Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures.


* Demonstrates customer service-oriented behavior at all times.


* Acts as a mentor as requested by supervisor.


* Expedites emergency calls as needed.


* Accesses Language Line for non-English patients as needed.


* Attends regular staff meetings and seminars as scheduled.


* Uses, protects, and discloses Optum's patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.


* Performs additional duties as assigned.



EDUCATION:

* 1 or 2 years of post-high school education or a degree from a two-year college.


* Graduation from an accredited school of Nursing.


* Current California RN license.


* PALS certification within 6 months of hire.


* Bachelor's degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college preferred.


* Telehealth certification preferred.


* Basic Life Support for Healthcare providers (AHA) or CPR/AED for the Professional Rescuer (American Red Cross).


* Additional ACLS certifications preferred.


* ESI (Emergency Severity Index) Certification within 30 days of hire.



KNOWLEDGE, SKILLS, ABILITIES:

* Must pass Patient Support Center screening test.


* Computer literate. Must be comfortable working with multiple applications simultaneously.


* ACD telephone skills.


* Ability to type 25 wpm.


* Excellent verbal and written communication skills in standard English.


* Telephone etiquette.


* Ability to concurrently perform multiple tasks.

Keywords: The Polyclinic, Torrance , RN Telehealth, Per Diem, Healthcare , Torrance, California