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RN Telehealth, Per Diem

Company: The Polyclinic
Location: Torrance
Posted on: May 12, 2022

Job Description:




Responsible for providing moderately complex telephonic nursing assessment, evaluation and advice to patients through the use of established and approved telehealth protocols with physician oversight.


* Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.

* Performs comprehensive telephonic patient assessment, evaluation and advice while meeting production standards.

* Follows established clinical protocols/guidelines and provides appropriate patient instructions.

* Directs patient to appropriate levels of care based on assessment within Optum's guidelines.

* Documents authorizations for vendors and/or outside services as appropriate.

* Instructs patients on procedural preparations.

* Provides health education to patients and their families.

* Documents and maintains records of telephonic interactions.

* Completes medical documentation of telephonic assessment and disposition in Telehealth Record.

* Notifies pharmacies of new prescriptions and authorizations of refills as ordered by the clinician or via pharmacy protocols.

* Acts as a lead nurse as assigned.

* Performs representative duties in the absence of a representative (see Patient Support Center Representative job description).

* Initiates and completes a CSR as appropriate.

* Completes documentation of end-of-shift report.

* Participates in quality monitoring process.

* Translates oral information into concise and accurate written documentation using standard medical guidelines and abbreviations.

* Manages own work queues.

* Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures.

* Demonstrates customer service-oriented behavior at all times.

* Acts as a mentor as requested by supervisor.

* Expedites emergency calls as needed.

* Accesses Language Line for non-English patients as needed.

* Attends regular staff meetings and seminars as scheduled.

* Uses, protects, and discloses Optum's patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

* Performs additional duties as assigned.


* 1 or 2 years of post-high school education or a degree from a two-year college.

* Graduation from an accredited school of Nursing.

* Current California RN license.

* PALS certification within 6 months of hire.

* Bachelor's degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college preferred.

* Telehealth certification preferred.

* Basic Life Support for Healthcare providers (AHA) or CPR/AED for the Professional Rescuer (American Red Cross).

* Additional ACLS certifications preferred.

* ESI (Emergency Severity Index) Certification within 30 days of hire.


* Must pass Patient Support Center screening test.

* Computer literate. Must be comfortable working with multiple applications simultaneously.

* ACD telephone skills.

* Ability to type 25 wpm.

* Excellent verbal and written communication skills in standard English.

* Telephone etiquette.

* Ability to concurrently perform multiple tasks.

Keywords: The Polyclinic, Torrance , RN Telehealth, Per Diem, Healthcare , Torrance, California

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