Posted on: January 7, 2022
Providence is calling a Clinical Liaison (Full-time/Day Shift)
to Providence Health & Services in Tarzana, CA and the Valley.
Supporting the skilled nursing facility collaborative.
We are seeking a Clinical Liaison who will be responsible for
creating and maintaining positive customer relationships in order
to increase referrals for Home Health, Transitional Care Unit and
other services within assigned accounts. This role includes working
with discharge planners, facility staff, physicians, and
individuals to assess appropriateness for hospice and home health
services, and facilitate the coordination of services and to ensure
there is appropriate documentation for compliance with agency and
statutory guidelines to manage the transition of the patient from
an acute care facility to the patient's home or next location of
residence. Consultative functions include, but are not limited to:
providing consultation and informational presentations regarding
end of life care and home health; sharing expertise through
in-services on pain and symptom management options; serving as a
clinical resource and educator for physicians, facility staff,
patients, families and community on Home Health or other issues in
various settings and facilities.
In this position you will:
Maintain and build existing referral base relationships by serving
as a resource for education and information.
Evaluate referrals received on hospitalized patient from a variety
of care settings for appropriateness for Home Health and/or other
in-home services programs as appropriate.
Provide information to patients and their families interested in
Participate, when appropriate, in health care facility care
conferences regarding specific patient consult requests.
Coordinate discharge planning for Hospice and Home Health patients
who have been admitted to the hospital and act as a liaison to
Ministry staff for smooth transition.
Accept referrals from hospital discharge planner after they have
identified patient agency choice and type of home service
Coordinate with the Inpatient Hospital Team and primary RN/MSW to
ensure discharge planning is comprehensive and communicated
Collaborate in Care Plan development, implementation and evaluation
with discharge planners. Participates, when appropriate, in
discharge planning rounds in health care facilities.
Appropriately document activities in the Providence electronic
medical system; tracks referrals received by nursing unit and
accepted by each Providence agency.
Maintain open positive communication with appropriate agency staff
regarding referrals received.
Effectively manage customer resolution issues independently or
seeks management/leadership involvement as needed.
Coordinate with other team members to support referral generation
efforts; facilitate growth of Home Health and promote Providence
Home and Community Care Ministries according to business
Actively participate in the development and execution of strategic
initiatives that include referral generation and business growth in
Respond to daily needs of local Team, including facilitation of
excellent communication channels between Business Development and
Serve as a local champion for service-line standardization and
Enter orders and document in Epic EMR.
Required qualifications for this position include:
Education sufficient for licensure
Current OT, PT, ST, MSW, LPN, LVN or RN licensure required in the
state in which the caregiver resides
Current Driver's license
Current Healthcare Provider CPR certification
Preferred qualifications for this position include:
Bachelor's Degree in Nursing or other clinical discipline (e.g.,
OT, Social Work)
Three (3) years of experience in clinical discipline
Liaison, marketing or sales experience
Health care industry experience
Documented prior successful sales account medical management
Epic EMR experience
About the department you will serve:
Providence Strategic and Management Services provides a variety of
functional and system support services for all eight regions of
Providence Health & Services from Alaska to California. We are
focused on supporting our Mission by delivering a robust foundation
of services and sharing of specialized expertise.
We offer a full comprehensive range of benefits - see our website
for details -
We offer comprehensive, best-in-class benefits to our caregivers.
For more information, visit
As expressions of God's healing love, witnessed through the
ministry of Jesus, we are steadfast in serving all, especially
those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals,
care centers, health plans, physicians, clinics, home health care
and services continuing a more than 100-year tradition of serving
the poor and vulnerable. Providence is proud to be an Equal
Opportunity Employer. Providence does not discriminate on the basis
of race, color, gender, disability, veteran, military status,
religion, age, creed, national origin, sexual identity or
expression, sexual orientation, marital status, genetic
information, or any other basis prohibited by local, state, or
Job Category: Marketing/PR/Communications
Other Location(s): California-Torrance
Req ID: 325323
Keywords: Providence, Torrance , Clinical Liaison, Healthcare , Torrance, California
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