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Contact Management Team Lead

Company: American Honda Motor Co Inc
Location: Torrance
Posted on: November 15, 2023

Job Description:

Contact Management Team Lead
Location: Torrance, CA (remote)Level: EX 3 - -What Makes a Honda, is Who makes a Honda -Honda has a clear vision for the future, and it's a joyful one. -We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. - -At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. -We strive to be a company which serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." -We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. -If your goals and values align with Honda's, we want you to join our team to Bring the Future! -About this Position: -The purpose of the HR Content Management Lead is to lead the coordination of content creation efforts and manage content repositories. This position is responsible for the accuracy of the content and knowledge articles on the HR portal and case management system; designs the placement and organization of content so that it is easily accessible and user friendly to all associates. The Content Management Lead will work closely with cross-functional teams and various HR stakeholders to drive content initiatives to streamline communication and enhance the employee experience.
Responsibilities include:

  • - -Content Management for HR portal and case management system:o - -Oversee the creation of high-quality content.o - -Organize content in a user-friendly way; ensuring that content is user-friendly and accessible to the target audience.o - -Establish guidelines, standards, and workflows for content creation, review, approval and publishing.o - -Monitor and update existing content to keep it accurate, relevant, and up to date and make continuous improvements.o - -Manage a content calendar to ensure a consistent and timely flow of content.o - -Ensures content complies with legal and regulatory requirements and company standards.o - -Manage the HR content approval process, including tracking changes and version control.
  • - -Team Operation: -Oversee operations by working closely Content Management Team Members. Assist with fostering positive team environment, oversee developing team members, and ensuring that the teams are meeting their goals and conduct performance appraisals.
  • - -Oversees and responsible for all of the HR Data in all forms. -Collaborate with various departments and stakeholders to gather content requirements to create and update HR content, ensuring it reflects current best practices, legal compliance and align content with overall business goals.
  • - -Generating reports and presenting key performance indicators (KPIs) to management to demonstrate the effectiveness of content strategies. Stay updated on industry trends and best practices related to HR content management.
    Who we are seeking: -Required Work Experience:
  • - -5-6 years experience in content creation (Content Writer, Content Lead, or Content Strategist)
  • - -1-2 years leading teams
  • - -Strong presentation and facilitation skills
  • - -HR Communications Experience required
    Required Education: -
  • - -Bachelor's Degree in related field (Communications, Journalism, Marketing, English, Digital Marketing or equivalent combination of education and/or work experience
    Desired Skills:
  • - -Strong understanding of content marketing principles and strategies.o - -Exceptional writing, editing, and storytelling skills.o - -Proficiency in content management systems (CMS) like ServiceNow and marketing automation tools.o - -Data-driven mindset with the ability to analyze and interpret content performance metrics.o - -Creative thinking and problem-solving abilities.
  • - -Strong customer service and collaboration skills to collect and create content
  • - -Ability to use metrics and data analytics -
  • - -Strong interpersonal and customer service skills capable of understanding and gathering content
  • - -Strong written and oral communication skills with outstanding listening skills
  • - -Proficiency in MS Office Suite
  • - -Proficiency in Service Now
  • - - -Ability to work effectively with all HR functions including negotiating
    Additional Position Factors:
  • - -Open office environment -
  • - -Remote workstyle opportunity -
  • - -Overtime as necessary -
  • - -Expect minimal travelAt Honda, you will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo. -We believe having a workforce made up of diverse thinkers and innovators makes us a better Honda. -Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment. -We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities. -We are Honda! -What differentiates Honda and make us an employer of choice? -Total Rewards:
  • - -Competitive base salary
  • - -Overtime compensation
  • - -Annual Bonus
  • - -Associate lease car program with a cost
  • - -Industry leading Benefit Plans (Medical, Dental, Vision)
  • - -Paid time off, including vacation, paid holidays, sick time, personal days
  • - -401K Plan with company match + additional contribution
  • - -Relocation assistance (if eligible) -Career Growth:
  • - -Advancement opportunities
  • - -Career mobility -
  • - -Education reimbursement for continued learning
  • - -Training and Development programs -Additional Offerings:
  • - -Wellbeing program
  • - -Community service and engagement programs
  • - -Product programs
  • - -Free drinks onsite -Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Keywords: American Honda Motor Co Inc, Torrance , Contact Management Team Lead, Executive , Torrance, California

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