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Asst. Manager - Customer Communications

Company: American Honda Motor Co Inc
Location: Torrance
Posted on: January 20, 2023

Job Description:

Asst. Manager - Customer Communications Location: Torrance, CA Workstyle: Remote What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company which serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! About this Position: In this role, you will be responsible for strategic outcomes agreed upon by Executive Leadership as requirements for HONDA business transformation, including:

  • Create customer promoters through increased customer knowledge that enables personalization and 1:1 communications
  • Reducing marketing and operational cost through increased efficiency
  • Enabling better decision making for each customer at each stage of the customer journey Responsibilities include:
    • Manage enterprise customer preference management experience and partner with IT to streamline and scale across Honda brands
    • Manage enterprise marketing communication channel (i.e., SFMC) and partner with business units to maximize communication stream
    • Leverage Honda's customer journey map and lead orchestration and implementation plan across enterprise. Partner with internal analytics teams and serve as central point for BUs communication governance and consultation for Honda organization including Sales and Service Marketing initiatives
    • Support facilitation of right message at right time through right channel based on customer preference and behavior information
    • Manage and coordinate customer communication plans across the enterprise, associated with 320+ outbound 1:1 personalized message
    • Ensure personalized communications are optimized within the allocated annual budget ($3million)
    • Ensure customer privacy within design and development of 1:1 messages
    • Partner with BUs and offer consultative support to design coordinated communication plans, support key enterprise initiatives and create customer promoters
    • Lead enterprise 1:1 customer communication orchestration to improve overall customer touch points
    • Define, build, and manage enterprise customer communications management team. Oversee development and growth of communications management team including communication journey orchestration with all Honda Divisional Business Units Who we are seeking: Required Work Experience:
      • 8-10 years as a professional, salaried employee Required Education:
        • Bachelor's degree with a focus on Communications, Digital Marketing, Strategy, or in a related field Desired skills:
          • Ability to lead and manage multiple communication priorities in a fast-paced environment across a variety of channels (email, direct mail, phone, social etc.)
          • Excellent organizational skills with Project Management and/or Agile experience
          • Ability to work effectively with multiple stakeholders and supervise associates while and foster an engaging positive climate
          • Customer Centric Design focus with Compliance and Customer privacy top of mind
          • Proven ability to build professional, collaborative working relationships with colleagues at all levels of the organization
          • Ability to work and coordinate with technical and non-technical associates
          • Ability to compile, organize and synthesize large amounts of information
          • Experience professionally directing outside vendors
          • Able to thrive independently in ambiguous environments
          • Analytical, critical thinking and problem-solving abilities
          • Intrinsically motivated self-starter
          • Excellent oral and written communication skills
          • Experience with business planning tools such as Jira and Confluence Additional Position Factors:
            • Workstyle: Remote
            • Travel: 10% At Honda, you will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo. We believe having a workforce made up of diverse thinkers and innovators makes us a better Honda. Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment. We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities. We are Honda! What differentiates Honda and make us an employer of choice? Total Rewards:
              • Competitive Base Salary: $89,100 to $133,600
                • Pay will be based on several variables that include, but not limited to, geographic location, work experience, education, etc.
                • Annual Bonus
                • Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
                • Industry leading Benefit Plans (Medical, Dental, Vision, Rx)
                • Paid time off, including vacation, paid holidays, sick time, personal days
                • 401K Plan with company match + additional contribution Career Growth:
                  • Advancement opportunities
                  • Career mobility
                  • Education reimbursement for continued learning
                  • Training and Development programs Additional Offerings:
                    • Wellbeing program
                    • Community service and engagement programs
                    • Product programs
                    • Free drinks onsite Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Keywords: American Honda Motor Co Inc, Torrance , Asst. Manager - Customer Communications, Executive , Torrance, California

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