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Customer Service Manager

Company: Prime Matter Labs
Location: Torrance
Posted on: June 20, 2022

Job Description:

Job DescriptionCustomer Service ManagerLocation: Miami, FL / Torrance, CAWho we are: We're Prime Matter Labs, a personal care product manufacturer with over 35 years of experience formulating, compounding, and filling products for some of the most successful and respected brands in the world. We exist to bring better products to the world by empowering our customers to bring their ideas to life. We strive to be their most valuable partner, delivering a level of efficiency, service, and support unmatched in the industry. Starting in 2020 we embarked on a bold new vision to be the leading product development and production partner in the country for emerging and established brands. To realize that vision, we're investing at an unprecedented level in new technology, processes, and plans that will completely rethink the way that brands view and interact with their manufacturer. We're building the platform that will allow us to serve as the foundation of our customer's branded products, from their first sample to their million-unit product run, and every step in between.Come help us build the future of the personal care and beauty landscape, one partnership at a time. What we're looking for: We're searching for a customer service professional, that has a proven track record of excellent customer service skills. They will be a part of the business development team, whose job is to help our most valuable customers reach their goals by using their strong communication skills to ensure that customers' requests are managed with flawless coordination internally and externally. How you'll fit in: As a key member of the team, you'll be managing multiple customers' needs regarding project updates. You will spend your time gather answers to customers questions, supplying production and shipping updates, ultimately ensuring we are driving the project flow with our customers. You will contribute to building profitable and long-term relationships, helping us reach business objectives, and building our organization. What you'll do:

  • Help develop and implement customer service policies and procedures
  • Be the customer's voice within our organization, driving customer satisfaction by ensuring everyone understands their needs.
  • Partner with the Project Management team to ensure they have all the information, tools, and support they need to maintain our accounts and grow our business.
  • Provide consistent updates to our customers on project status and needs, ensuring they are always informed.
  • Handle complex and escalated customer service issues
  • Coordinate finished product pickup by communicating with the accounting and shipping department to ensure on time delivery.
  • Manage Inventory, assessing on hand inventory for customer supplied components vs allocations for current orders and coordinating arrival of pending items between customer and production teams.
  • Provide the production team with clear, consistent updates on customer needs to ensure on time delivery of orders.
  • Communicate daily with customers by phone, email or video conferencing regarding updates on components/production/shipping/additional concerns/inquiries What you have:
    • 2+ years of experience working in an office based, unscripted customer service or sales role, ideally in B2B or a manufacturing/ supply chain environment
    • Excellent verbal, written and interpersonal communication skills
    • Experience participating in and facilitating meetings
    • Excellent attention to detail, time management, and organizational skills
    • Ability to analyze data, establish clear priorities quickly, and drive the decision-making process
    • Ability to work effectively under tight timelines, handle multiple projects, and customer needs
    • Strong collaboration and administrative skills, and a knack for engaging with customers
    • Experience in data entry and MS Office (Word, Excel, Outlook and PowerPoint.)
    • Bachelor's Degree in Business Administration or related field experience What we're offering:
      • Competitive compensation package
      • Health, dental, and vision benefits
      • 401K program
      • The spirit of a startup with the security of an established, profitable industry leader
      • The opportunity to make waves in a $250B industryAt Prime Matter Labs, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Prime Matter Labs is an equal opportunity employer. Powered by JazzHRGmnx1J5xkR

Keywords: Prime Matter Labs, Torrance , Customer Service Manager, Executive , Torrance, California

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