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Operational Key Account Manager

Company: Kuehne Nagel
Location: Torrance
Posted on: June 18, 2022

Job Description:

If you wish to further develop your career with one of the most successful logistics organization we are looking for a new Operational Key Account Manager, this is an excellent opportunity to join our Road Logistics team.Your RoleThe position covers all aspects of account support for designated specific accounts to include operational and administrative duties as well as the onboarding of new accounts. This position will primarily interact with KN US operational staff at a department manager level while simultaneously providing specialized knowledge support to coordinators within department. Required to perform a variety of duties as outlined in Operational Procedures in support of the organization's/branch's /divisional export activities.Your Responsibilities

  • Single point of contact for client for all issues related to SOP, operational and administrative non-compliance matters;
  • Primary escalation point for service;
  • Create, manage and value projects to be completed for internal purposes and for the customer;
  • Ensure quality service is provided to customer;
  • Oversee general operation of the account, inclusive of billing, FSL, etc;
  • Monitor the profitability and productivity of the account;
  • Ensures prompt and accurate documentation and invoicing;
  • Ensures distribution of information vital to the operations of the department and the general conduct of the business;
  • Ensure the efficient outbound/inbound flow of U.S. goods by managing and implementing process improvements;
  • Maintains lines of communication with international operations contacts, if/when applicable, and local customers;
  • Configure the reporting process of KPIs to client (BO vs. Login, metrics, standardizing, etc.) in close cooperation with client solutions team;
  • Negotiate cost effective rates with service providers to ensure maximum profitability;
  • Create and maintain customer profiles for KN Login;
  • Create, maintain and communicate/train coordinators on requirements of the SOP;
  • Ensure compliance of data quality, timely acceptance of vendor /ebillings, billing to customer and timely/accurate closings of shipment files in the FSL;
  • Maintain on going knowledge on procedural and/or regulatory changes as well as information published on the company's intranet;
  • Maintain lines of communication with upper management, to include: departmental issues/needs or any administrative issues, department performance, etc. Additional responsibilities may be given in accordance with supporting a specific department/division and/or employee may be tasked with specific, individualized assignments.Your Skills and Experiences
    • 5-8 years' experience in Freight Forwarding Operations / Customer Service / Sales / performance management;
    • MS products such as Excel, Power Point, Word;
    • Ability to speak / interact well with internal and external individuals;
    • Project management experience;
    • Strong verbal and written communication;
    • Ability to multi-task and manage multiple priorities;
    • Experience working with rates/tariffs;
    • Strong analytical skills with the ability to gather, prepare, present and execute recommendations.Good Reasons to JoinWe offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Keywords: Kuehne Nagel, Torrance , Operational Key Account Manager, Executive , Torrance, California

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