Ocean Export Manager
Company: Specialized Recruiting Group - Kent, WA
Location: Torrance
Posted on: June 18, 2022
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Job Description:
Job DescriptionThe Manager of our Ocean Export Department will
be accountable for quality execution, oversight, and overall
direction of activities related to global forwarding operations.
They will spend the majority of their time coaching, planning,
leading, and directing the performance of the products operations.
The Manager Department must possess excellent organization,
leadership, talent development, customer service, and
relationship-building skills to be successful in this very
demanding position.RESPONSIBILITIESLeadership:Promote a culture and
working environment that embraces growth and development to meet
the needs of our employees and customers, resulting in higher
employee engagement and overall customer satisfactionInstill
professionalism, ensure adherence to policy and procedures, and
encourage consistency of processIdentify development opportunities,
provide constructive feedback, offer continuous training
opportunities for direct line reportsPlay major role in
recruitment, onboarding, and continuous development of
talentProvide individualized coaching plans for direct reports and
host semi-annual Talent (performance)
reviewsCommunication:Regularly share industry news, department
changes, and process updates to departmentDraft client advisories
on relevant trade, market, and regulatory updatesProvide guidance
to employees on how to respond to challenging customer
scenariosStrategy:Maintain monthly balanced scorecard of department
performanceParticipate in pricing and process
negotiationsCollaborate with branch leadership teams to deliver
effective problem resolution and process improvementSet
quantitative, qualitative, and personalized objectives for
Department supervisorsDesign, control, and maintain the process for
successful service deliveryCustomer Service:Uphold our customer SLA
(service level agreements)Serve as a role model in developing
relationships with clients, origin counterparts, and destination
partners critical to the success of our clients transportation and
supply chain systemsUtilize tools to confirm effective process
execution and timely, accurate invoicing for services
renderedMentor employees to deliver quality business reviewsConduct
business reviews and support sales effortsTroubleshoot and design
solutions for challenging customer scenariosOperations:Assign and
ensure proper setup for new business onboardingMitigate operating
expenses by actively managing resources against activity
forecastsUtilize operational and financial tools to monitor daily
tasks, set priorities, and measure performanceQuickly and
effectively resolve issues with airlines, steamship lines,
ports/CFS, outside forwarders/brokersMonitor and maintain control
over accounts receivable/accounts payableManage and revise best
practice and SOP materialsConfirm that the supervisors and
operations staff have the tools, time, and support they need to
successfully service the customersIdentify opportunities to utilize
global operations team to deliver continuous improvement exercises
that strengthen the customer relationship and improves
efficiencyOther duties or responsibilities as assigned according to
the team and/or country specific
requirementsQUALIFICATIONSRequired:High School Diploma or
GEDMinimum 5 years of Global Forwarding Transportation
experienceMinimum 3 years of direct people management
experienceAbility to travel up to 10% (domestically and
internationally)Preferred:Bachelors degree from an accredited
college or university
Keywords: Specialized Recruiting Group - Kent, WA, Torrance , Ocean Export Manager, Executive , Torrance, California
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