Ocean Export Manager

Company: Specialized Recruiting Group - Kent, WA
Location: Torrance
Posted on: June 18, 2022

Job Description:

Job DescriptionThe Manager of our Ocean Export Department will be accountable for quality execution, oversight, and overall direction of activities related to global forwarding operations. They will spend the majority of their time coaching, planning, leading, and directing the performance of the products operations. The Manager Department must possess excellent organization, leadership, talent development, customer service, and relationship-building skills to be successful in this very demanding position.RESPONSIBILITIESLeadership:Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfactionInstill professionalism, ensure adherence to policy and procedures, and encourage consistency of processIdentify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reportsPlay major role in recruitment, onboarding, and continuous development of talentProvide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviewsCommunication:Regularly share industry news, department changes, and process updates to departmentDraft client advisories on relevant trade, market, and regulatory updatesProvide guidance to employees on how to respond to challenging customer scenariosStrategy:Maintain monthly balanced scorecard of department performanceParticipate in pricing and process negotiationsCollaborate with branch leadership teams to deliver effective problem resolution and process improvementSet quantitative, qualitative, and personalized objectives for Department supervisorsDesign, control, and maintain the process for successful service deliveryCustomer Service:Uphold our customer SLA (service level agreements)Serve as a role model in developing relationships with clients, origin counterparts, and destination partners critical to the success of our clients transportation and supply chain systemsUtilize tools to confirm effective process execution and timely, accurate invoicing for services renderedMentor employees to deliver quality business reviewsConduct business reviews and support sales effortsTroubleshoot and design solutions for challenging customer scenariosOperations:Assign and ensure proper setup for new business onboardingMitigate operating expenses by actively managing resources against activity forecastsUtilize operational and financial tools to monitor daily tasks, set priorities, and measure performanceQuickly and effectively resolve issues with airlines, steamship lines, ports/CFS, outside forwarders/brokersMonitor and maintain control over accounts receivable/accounts payableManage and revise best practice and SOP materialsConfirm that the supervisors and operations staff have the tools, time, and support they need to successfully service the customersIdentify opportunities to utilize global operations team to deliver continuous improvement exercises that strengthen the customer relationship and improves efficiencyOther duties or responsibilities as assigned according to the team and/or country specific requirementsQUALIFICATIONSRequired:High School Diploma or GEDMinimum 5 years of Global Forwarding Transportation experienceMinimum 3 years of direct people management experienceAbility to travel up to 10% (domestically and internationally)Preferred:Bachelors degree from an accredited college or university

Keywords: Specialized Recruiting Group - Kent, WA, Torrance , Ocean Export Manager, Executive , Torrance, California