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Senior Manager, Growth Operations

Company: Optum
Location: Torrance
Posted on: January 4, 2022

Job Description:


  • This individual will oversee the IT and digital portfolio within the Optum IPA Strategy and Support team. This individual will be working with a wide range of corporate and regional teams to support the design, development, deployment and maintenance of internal- and external-facing digital platforms. This individual will join a growing team of high impact, high motivation individuals, and is expected to manage multiple work streams and proactively and effectively communicate across internal and external stakeholders.ESSENTIAL FUNCTIONS:
    • Guide the overall digital transformation strategy and roadmap for Optums affiliated physician network, in partnership with Optums IT and Digital Transformation teams.
    • Oversee deployment of new / expanded technologies to internal teammates and our affiliate physician partners, inclusive of roll-out timing, training, communications development, etc.
    • Assist with the development / expansion of digital solutions to improve internal and external operational efficiency and improve service level
    • Identify collaboration champions across various teams/departments and be able to articulate needs to them, and co-design solutions to achieve desired project end-goals.
    • Interface with operations leadership teams to ensure technology deployment is in alignment with local needs/goals to ensure continual utilization tools/platforms
    • Clearly synthesize insights and recommendations to team, both verbally and through presentation materials (i.e., Visio, PowerPoint).
    • Determine opportunities for process automation and/or innovative solutions to promote process efficiency.
    • Escalate critical issues to business sponsor, committee(s), or work group(s) if necessary for appropriate and timely resolution as needed.
    • Provide input on program and project resource needs.
    • Utilize standardized processes, tools, methodologies and presentation templates including project timetables, progress/milestone reports, financial reports, resource and issues tracking.EDUCATION:
      • Bachelors degree from a four-year college required.
      • Masters degree in health informatics, healthcare administration, business administration, public health or related field preferredEXPERIENCE:
        • Minimum 5 years work experience, of which a minimum of 2 years were in a manager-level role
        • Experience with organizational implementation of new initiatives, workflows, processes, or tools, with a track record of driving business and financial performance
        • Demonstrated experience leading and developing high performing teams
        • Experience in value-based healthcare operations with a health plan, medical group or IPA
        • Robust analytical skills with an emphasis on data-supported decision making
        • Excellent communication and interpersonal skills, with the ability to be personable yet persistent
        • Ability and willingness to stretch up and down in responsibilitiesKNOWLEDGE, SKILLS, ABILITIES:
          • Ability to make decisions and lead through ambiguity
          • Dynamic communicatorcomfortable speaking and/or presenting in front of large, important stakeholders
          • Ability to modulate leadership style and presence based on audience
          • Attention to detail (i.e. zero defect work)
          • Creative and strategic thinker
          • Strong proficiency in Excel and PowerPoint
          • Exceptional project management with the ability to organize, direct and lead special projects
          • Strong ability to collaborate with senior leadership and other department directors/managers to define business strategies, analyze operational inefficiencies, implement creative solutions, and measure outcomes/success.
          • Demonstrated ability to exercise initiative, independent judgment and be a self-starter.
          • Highly developed conceptual skills; able to synthesize information quickly; understands various industries and functions; and able to present material in an organized and clear manner.
          • Salesforce CRM development and reporting skills
          • Strong PC-based business software skills (Access, Excel, PowerPoint, Word, Project, Visio) and other business tools.
          • Programming and development skills in SQL, Tableau, VBA (or willingness to learn)Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here youll find incredible ideas in one incredible company and a singular opportunity to do your life's best work. (SM)Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Torrance , Senior Manager, Growth Operations, Executive , Torrance, California

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