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Assistant Community Operations Manager

Company: Saltbox
Location: Torrance
Posted on: November 23, 2021

Job Description:

About Saltbox At Saltbox, we believe that operational excellence turns strong brands into great companies. For far too long, digitally-enabled companies working with physical goods have been pushed to the fringes of the entrepreneurial ecosystem. We're here to change that. Within our purpose-built warehouses, we offer flexible workspaces and logistics-enabling solutions that help e-commerce companies start, grow, and scale. Backed by some of the leading venture capital firms in the world, we are opening locations across the U.S. Founded by experienced executives in real estate, logistics, customer success and technology, we're on a mission to ensure that every entrepreneur has a place to call home. What We're Looking For As our team expands, we're seeking a highly accountable, resourceful, and entrepreneurial individual to serve as the Assistant Community Operations Manager. We are looking for an experienced operations professional to join our team and work with us to deliver logistics and hospitality services to our Members. We are looking for people who are reliable, self-motivated, hardworking, and customer obsessed! How do you know if this is the right fit? You enjoy being part of and leading a small team. No member request is too big or too small for you to handle. You take great pride in tackling challenges and love collaborating with your team. You thrive in fast-paced environments, and are capable of multitasking while maintaining a calm demeanor. This is a role that requires someone passionate about sales and relationship building! A large portion of the role consists of generating new Member leads, maintaining occupancy, and tracking progress for sales. "I get to rub shoulders with some really cool business owners. It's inspiring!" -Quinn, Member Specialist - Seattle, WA What You'll Do Engage with potential Saltbox Members, help them understand the product and services available You will execute tours for prospective members, onboard new members, and serve as additional point of contact for all member issues Maintain open communication with potential members, answering questions, helping them envision working at Saltbox Focus on weekly & monthly targets to help the team achieve overall occupancy goals Assist Saltbox members in a friendly & professional manner, greet visitors, and receive deliveries Assist COM with day-to-day operations of the location Help with the planning and execution of monthly member events Manage & monitor flex storage, eForce, and overall building operations Work closely with vendors and community partners "It feels like we're a part of something great. The members' wins are our wins." -Ash, Member Specialist - Dallas, TX Requirements Experience managing (hiring, training, developing) a team in a physical environment Retail, hospitality or customer service experience highly preferred Personable & approachable with a strong customer service orientation Strong organizational skills and very reliable Basic computer proficiency preferred (Google Drive, Excel, Gmail, and basic printer troubleshooting) Creative background preferred "My favorite part about Saltbox is the people. Everyone cares about my success here." Jarrod, Member Specialist - Atlanta, G What we offer Saltbox is home to a diverse group of passionate people, and we strive to do everything we can to support our team members. We strongly value creating an environment where our employees are healthy and happy. Because of this, we are committed to generous benefits including: Competitive salary based off experience Competitive medical, dental, and vision insurance 401k plans Company-paid short-term disability Paid time-off and sick time + flexible working hours Company-wide, team building retreats and gatherings Coffee chats, and meal perks Air-conditioned climate Additional benefits include paid holidays, job training opportunities, learning and professional development budgets, and a dynamic, ambitious, and fun work environment...

Keywords: Saltbox, Torrance , Assistant Community Operations Manager, Executive , Torrance, California

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