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Remote Senior Technical Support Engineer

Company: VirtualVocations
Location: Torrance
Posted on: November 19, 2022

Job Description:

An employee performance solutions software developer needs applicants for an opening for a Remote Senior Technical Support Engineer.

Candidates will be responsible for the following:
Handling escalated support issues via chat, email, and video
Handling support issues as needed via Service Cloud
Identifying technical documentation needs of end users
Qualifications Include:

3-6 years of experience in a Technical Support environment, specifically SaaS
Full-Stack Javascript experienceSQL experience
Experience with ticketing system such as: Salesforce Service Cloud, Zendesk, Guru and Slack

Keywords: VirtualVocations, Torrance , Remote Senior Technical Support Engineer, Engineering , Torrance, California

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