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Manager Engineering Switch

Company: T-Mobile
Location: Torrance
Posted on: November 18, 2022

Job Description:

Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!Job Overview

This position oversees the day-to-day switch activities necessary to ensure smooth operation of the network. Coordinates and supervises the daily activities of the switch staff in order to maintain the performance of each network node to insure optimal service is provided to T-Mobile's subscribers at all times. The Engineering Switch Manager will also provide team direction; prioritize workload and resources to meet objectives; proactively maintain the integrity of the network; develop both short and long term goals; oversee project management; actively participates in budget management; and lead major network recovery efforts. An engineering switch manager plays a catalyst role in building a strong team by utilizing routine coaching sessions and assisting with progressive career development progress, and establishing training requirements. The position interacts with all local and regional departments to assist in developing new tools, processes, and planning/scheduling workloadexecution. A switch manager promotes a healthy work environment and is the voice of the front line employee. The position requires a solid leader with good active listening skills and is ultimately accountable to our customers for the results his/her team delivers.Job Responsibilities:

  • Supervises day-to-day activities of switch technicians (prioritizes workloads, does resource planning, oversees daily/weekly activities, approves time, etc.) to achieve Network Trouble Management (NTM) standards compliance and network reliability metrics (Service Level Agreement (SLA), Mean Time to Repair (MTTR), alarm recovery, Minutes of Usage (MOU), Base Station Subsystem (BSS) availability, etc.). Monitors quantity and quality of work performed by switch technicians.
  • Coaches and develops direct reports, fostering a team environment and a culture of excellence. Conducts ongoing coaching and career development with direct reports (bi-weekly/monthly 1-1 coaching, quarterly reviews, quarterly goal-setting, etc.). Promotes rewards and recognition programs.
  • Ensures compliance with and adherence to all T-Mobile policies and procedures including all internal Switch MOPs.
  • Promotes fiscal responsibility. Actively manages operational expenses (overtime, parts and maintenance), tracks and maintains all technician-assigned company assets ( pool test phones, computers, international sims, etc.), In some locations, fulfills repair and return, warehouse support, and shipping/receiving duties.
  • Ensures market goals are met by prioritizing and managing projects with the other market managers, Regional teams, FSC and vendors. Functions as primary point of contact for vendor work coordination required and to perform QA and acceptance of equipment installs
  • Serves as escalation point 24x7 for all Switch issues, unless on Paid Time Off (PTO) or Operations Manager has approved other coverage arrangement. Audits and maintains integrity of operations-centric data in all engineering systems, including proper closure of tickets/tasks and work-log updates (InSite, Homer, Alarm Point, ALM, etc.). Education:
  • Bachelor's Degree Technical or business discipline (Required) Work Experience:
  • 4-7 years Technical experience in telecommunications or mobile switching systems. ()
  • 2-4 years Experience with GSM systems. () Knowledge, Skills and Abilities:
  • Leadership ()
  • Process Improvement ()
  • Microsoft Office () Licenses and Certifications:* At least 18 years of age
    * Legally authorized to work in the United States
    * T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines 'fully vaccinated' as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

    Travel:
    Travel Required (Yes/No):Yes

    DOT Regulated:
    DOT Regulated Position (Yes/No):No
    Safety Sensitive Position (Yes/No):No

    T-Mobile's CommitmentNever stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.If you'd like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Torrance , Manager Engineering Switch, Engineering , Torrance, California

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