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Front Office Supervisor

Company: Miyako Hybrid Hotel Torrance
Location: Torrance
Posted on: January 13, 2022

Job Description:

Job Description We train employees to perform their jobs meticulously, and create an environment where they can flourish. If you are ready to deliver exceptional service, then Miyako Hybrid Hotel is ready for you. As a Front Office Supervisor, you will Welcome guests in a friendly, prompt and professional manner Meet regularly with Front Desk Manager to discuss department status and assigned work Research guest inquiries and escalated guest service issues to resolve promptly Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction Complete Manager on Duty checklists and other duties Check guests in, issue room keys, provide information on hotel services and room location Answer phones in a prompt and courteous manner Answer, record and process all guest calls, messages, requests, questions or concerns Record guest preferences in the system Check guests out, including resolving any late or disputed charges Accurately process all cash and credit card transactions using established procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner Ensures that new team members receive training in appropriate standards and in hotel procedures Ensure the safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures The ideal candidate for this position MUST have 2 years' experience as a Hotel Front Office supervisor. Bilingual in Japanese at the business level preferred but not required Flexible schedule Strong leadership skills Ability to resolve conflict Well organized and excellent attention to detail Excellent communication skills, both written and verbal Knowledge of Word, Excel, Outlook, Opera Company Description The Miyako Hybrid Hotel is the newest addition to the Miyako family. The Miyako Hybrid Hotel is a unique property located in the South Bay area in Southern California. As Miyako Hotels continues to grow, our most valuable partners continue to be our employees.

Keywords: Miyako Hybrid Hotel Torrance, Torrance , Front Office Supervisor, Administration, Clerical , Torrance, California

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