Small Business Administration Solutions Director
Company: JPMorganChase
Location: Encino
Posted on: April 1, 2026
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Job Description:
Description At JPMorgan Chase, we have an obsession for helping
our clients, taking care of our employees, a strong commitment to
building relationships, and delivering extraordinary customer
service. SBA Solutions serves the needs of businesses with annual
revenue between $500,000 and $20 million. As a Small Business
Administration (SBA) Solutions Director within Business Banking,
you will lead a team of Specialty Finance Advisors (SFAs), in
identifying, proposing, and delivering appropriate SBA Solutions
and Commercial Real Estate products to customers and prospects. The
Director plays a key role in the successful alignment of SFAs
members to the field organization, as the Business Banking
Divisional Director and Market Managers depend on the SBA Solutions
Director to design and lead an effective partnership.
Responsibilities: Oversee the Business Banking SBA Solutions
development activities of an assigned division, which consists of a
team of Specialty Finance Advisor Sr. aligned to a geographic area.
Serve as the primary point of contact for the Business Banking
Division Director and Market Managers, representing SBA and
Commercial Real Estate products to illustrate our purpose and value
contribution. Monitor market performance to identify trends,
opportunities, and areas of focus; provide insight and expertise to
build buy-in, enhance or realign approach, and keep current with
the market’s economic and business climate, political and
competitive landscape. Develop and maintain relationships with SBA
regional and district offices. Develop the bank's position as a
community partner within its served markets. Leverage industry and
business knowledge to develop Key Performance Indicators and drive
towards goals for them. Maintain expert knowledge of SBA standard
operating procedures, Chase credit guidelines, Fair Lending,
Community Reinvestment Act (CRA), and other compliance regulations.
Manage adherence to regulatory requirements and risk/control
protocols. Interpret production and performance reports to identify
and respond to trends, opportunities, and issues; develop strategy
and adjust capacity accordingly, using data to draw business
insights and inform thought leadership. Provide leadership and
guidance on complex issues and develop new SBA Solutions business,
while promoting client experience and working within parameters
that protect the firm. Coach and lead SFAs on attaining strong SBA
and CML RE bookings, profitability, prospecting, banker engagement,
client experience, and risk management; provide support and
identify avenues to resolve issues and risks. Foster a
client-centric environment by building collaborative relationships
at all levels within Business Banking and across lines of business.
Required qualifications, capabilities and skills: Bachelor’s Degree
in Finance or related field required Minimum of 10 years of
Commercial/Business Banking Management experience Proven track
record in successfully managing sales team goals and objectives
Expert knowledge of SBA, SBA SOP, CML RE, Operational Processes,
and Controls Robust Sales and presentation skills Demonstrated
track record of being an effective team player and collaborator
Strong communication skills with individuals at all levels,
internally and externally. Proven ability to build collaborative
relationships and influence others to achieve desired outcomes with
clients and internal partners and influence others without direct
control. Results-oriented, customer-focused with a bias for action
and sense of urgency Able to manage and lead with vision and
purpose, deal with ambiguity and orchestrate change Proficient at
identify opportunities and issues by asking targeted questions to
assess current client FEDERAL DEPOSIT INSURANCE ACT: This position
is subject to Section 19 of the Federal Deposit Insurance Act. As
such, an employment offer for this position is contingent on
JPMorganChase’s review of criminal conviction history, including
pretrial diversions or program entries.
Keywords: JPMorganChase, Torrance , Small Business Administration Solutions Director, Accounting, Auditing , Encino, California
